Telecommunications Administrative Officer

Harnett County, NC; Lillington (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Harnett County, NC seeks a qualified supervisor for the 911 communications center. The role includes scheduling staff, drafting procedures, and entering domestic violence orders into the DCI system while ensuring accurate records and compliance.

Responsibilities include training telecommunications staff, assisting with emergencies in the EOC, and providing critical dispatch support to law enforcement and fire services. Strong supervisory and communication skills are essential.

Qualifications

• High school diploma or equivalent.
• 4 years of telecommunications/dispatching experience with the DCI system.
• Supervisory experience or equivalent education/experience.
• NC DCI Operator certification or ability to obtain within required time frame.

Responsibilities

• Supervise daily operations of the 911 center dispatch.
• Coordinate scheduling and training for staff.
• Enter domestic violence orders into DCI accurately.
• Prepare reports and maintain records for the division.
• Assist with DOT meetings and Emergency Operations Center operations.
• Provide public assistance and respond to complaints.

Skills

Dispatching

Telecommunications

Supervisory

Data entry

Communication

Education

High School Diploma or GED

Tools

DCI System

Emergency Communications Equipment

Job description

An employee in this position performs supervisory, communications, and varied administrative work in support of the Harnett County's 911 communications center. This includes scheduling personnel; drafting policies and procedures; entering domestic violence protection orders into the computer system; addressing complaints; assisting with training of the telecommunications staff; and performing telecommunications work as needed.

ESSENTIAL FUNCTIONS OF THE POSITION:

• Serves as the Terminal Agency Coordinator (TAC) for the Department and verifies that all DCI entries are complete, valid, and current; ensures all users of the DCI system through the Sheriff's Department are trained and certified in usage of that system; monitors certification expirations; administers tests to users; works with auditors on DCI validations and on compliance issues; and tracks expiration dates for DCI certification for law enforcement officers.
• Provides a variety of research and reporting tasks supporting the Communications Division; maintains records and files.
• Enters information on domestic violence orders into DCI.
• Attends monthly DOT meetings to learn of and pass on information such as road and bridge closures.
• Works in the Emergency Operations Center (EOC) when activated to support information exchange.
• Serves as a Telecommunicator when needed due to staff shortages and in emergency situations; operates a variety of electronic equipment, including CAD document call information, dispatch calls for service, and maintain contact with law enforcement agencies including Sheriff, police/highway patrol personnel, and fire/rescue personnel; uses EMD to provide instructions according to protocols to assist emergency medical personnel.
• Reviews 911 complaints.
• Works with the public; gathers information in response to a request.

• Attends training to maintain and increase program knowledge and certifications.
• Performs other related duties as assigned.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma or equivalent;
• Four (4) years of work experience in telecommunications and dispatching using the Division of Criminal Information system including some supervisory experience;
• Or equivalent education and/or experience.

• Possession of a Certification by North Carolina as a DCI Operator (or obtain within a required time frame).
• Possession of TAC/A-TAC training and certifications.
• Possession of certifications in EMD, EPD, EFD, and required NIMS modules (or obtain within a reasonable time of hire).

KNOWLEDGE, SKILLS, and ABILITIES:

• Knowledge of the Division of Criminal Information System policies and procedures.
• Knowledge of the operation of an electronic radio and telecommunications systems and related Federal Communications Commission regulations.
• Knowledge of the functions, practices, and procedures of the Sheriff Department, Fire Department, Emergency Rescue units, and other law enforcement agencies.
• Knowledge of the physical layout of the County.
• Skill in operating computers and entering data accurately.
• Skill in communicating tactfully and firmly with the public.
• Ability to accurately receive and transmit radio communications.
• Ability to assess people and situations, to apply sound judgment, to remain calm under challenging conditions, and to elicit sufficient and essential information for dispatching and assisting field personnel.
• Ability to relay policies, procedures, and updates to all staff using DCI system.
• Ability to speak clearly and distinctly.
• Ability to maintain accurate and complete work activity records and files, including operating computer terminals.

PHYSICAL DEMANDS:

Must be able to perform sedentary work and occasionally exerting up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. This work also involves the physical abilities of balancing, climbing, crawling, crouching, feeling, grasping, handling, perceiving sounds at normal speaking levels, discriminating among sounds, kneeling, lifting, having manual dexterity, using mental acuity, pulling, pushing, reaching, performing repetitive motion, speaking, standing, stooping, expressing ideas by the spoken word, shouting to be heard above ambient noise, and walking. An incumbent must also possess the visual acuity to analyze data, work with color, determine accuracy, operate equipment, use a computer, maintain and review records, and inspect records.

WORK ENVIRONMENT:

The employee works indoors at the communication center and may be subject to challenges when communicating with people in emergency situations.