Telecomm Operator II - Part-Time - Days/Afternoons

Cedars-Sinai; Los Angeles (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

Cedars-Sinai is seeking a part-time Telecomm Operator II to manage calls and respond to emergency messages in a timely manner. This role supports hospital operations, emphasizing innovation and patient care. Team players with call center experience are encouraged to apply and contribute to hospital excellence.

Qualifications

• High School diploma or GED required.
• Previous call center experience preferred.
• Available to work days and afternoon shifts.

Responsibilities

• Answer and direct calls using PBX console.
• Provide assistance in emergency situations.
• Ensure professional handling of incoming and outbound calls.

Skills

Communication

Customer Service

Proficient Computer Skills

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Join to apply for the Telecomm Operator II - Part-Time - Days/Afternoons role at Cedars-Sinai

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Grow your career at Cedars-Sinai!

At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America’s Best Hospitals—and now we invite you to join us and make a difference every single day in service of this outstanding work – excellence and innovation in patient care, research, and community service. From working with a team of dedicated professionals to using state-of-the-art facilities, you’ll have great resources to do something incredible—for yourself, and for others

Job Description

Grow your career at Cedars-Sinai!

At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America’s Best Hospitals—and now we invite you to join us and make a difference every single day in service of this outstanding work – excellence and innovation in patient care, research, and community service. From working with a team of dedicated professionals to using state-of-the-art facilities, you’ll have great resources to do something incredible—for yourself, and for others

What will you be doing in this role?

The Telecom Operator II will answer and direct all Cedars-Sinai incoming telephone calls, and lines of business using a computer-based PBX Smart Console. In this role, the Telecom Operator II will process all telephone calls to the Medical Center's main telephone number, respond to all emergency calls and codes, providing the appropriate information to the caller. Monitor all alarms for codes and respond appropriately by coordination with Security and Clinical Staff. Support the After-Hours services and ensure department administrative telephone lines in a timely (rapid/real time), accurate, and professional manner.

Primary Duties and Responsibilities:

• Answers and supports all Cedars-Sinai incoming and outbound telephone calls, and lines of business using a computer-based PBX console.
• Processes all telephone calls for the Medical Center’s main telephone number, emergency, rapid response, and department administrative telephone lines in a timely, accurate, and professional manner.
• Responsible for serving as a Page Operator utilizing the overhead paging system to announce medical codes, paging medical staff and communicate any and all emergency situations within the Medical Center.
• Ensures timely, rapid, and real time response for processing Operator Services department emergencies, messages, and requests.
• Provides assistance and outstanding customer service to inpatients and outpatients calling into Operator Services.
• Resolves a variety of internal and external caller requests and operational challenges. Provides current, accurate and consistently updated information to callers.
• Must be able to work a EVERY WEEKEND
  
  

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Qualifications

Required Job Qualifications:

• High School Diploma/GED - Required
• Previous Call Center Experience - Preferred
• Must be able to communicate and listen clearly and concisely with inbound/outbound callers.
• Proficient computer skills, especially Microsoft Office applications.
• Must be able to work the Days & Afternoon Shifts
• Weekdays (Wednesday & Thursday) : 4:00pm - 10:30pm availability
• Weekends: 7:30am - 4:00pm availability
  

Req ID : 10477

Working Title : Telecomm Operator II - Part-Time - Days/Afternoons

Department : Operator Services

Business Entity : Cedars-Sinai Medical Center

Job Category : Marketing / Communications

Job Specialty : Marketing

Overtime Status : NONEXEMPT

Primary Shift : Day

Shift Duration : 8 hour

Base Pay : $21.00 - $33.66

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care, IT Services and IT Consulting, and Research Services

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