Telecom Technician

Beth Israel Lahey Health, Inc.; Burlington (MA); On-site; USD 33,000 - 45,000; Full time

Job summary

Beth Israel Lahey Health, Inc. is seeking a Telecom Technician in Massachusetts to handle cable installation, jack installs, repairs, and troubleshooting. You will manage the work order ticketing system and perform MAC moves, adds and changes, with field testing and labeling to industry standards.

The role requires good communication, problem-solving skills, and willingness to work off-hours. A High School diploma or GED is required; 1–3 years related experience; BICSI/RCDD credentials are

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1-3 years related work experience required.
• Advanced technical computer skills for support specific to functional area.

Responsibilities

• Maintain ticket reporting and SLA timelines; ensure accurate status updates.
• Monitor daily work orders for moves, adds, changes and repairs of voice/data connections.
• Install/terminate Category 3, 5E, 6, 6a, CATV low voltage wiring and related jacks.
• Test, label and organize cables per Telecommunications standards; remove old cables as needed.
• May assist with off-hours projects and site surveys; work with staff and customers.

Skills

Customer service

Technical computer skills

Education

High School diploma or GED

Associate's degree preferred

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Telecom Technician is primarily responsible for completing work tickets pertaining to cable installation, jack installations, repairs and trouble shooting. The Technician is responsible for the day to day work order tracking system and completing tasks entered into that system as time and expertise allows. Additional responsibilities may include trouble shooting other low voltage wiring problems, activation of data connections, cross wire of new tele/data installations, and other cable related duties as assigned. The Technician may be requested to assist with projects that require additional off hours. This position will be in contact with staff/customers from all areas of the institution and off-site locations and must be customer service oriented. The work is diverse in nature with changing requirements

Job Description:

• Routinely communicates with the Telecom Infrastructure Manager and others as appropriate, regarding department functions and the status of various programs, services, and financial objectives. (essential)
• Works to maintain Telecom Department SLA timelines for call backs, installations and problem resolutions. Responsible for accurate ticket reporting. (essential)
• Daily work order monitoring and completion of requests for moves, adds, and changes as well as repair requests for all voice and data connections in a timely manner. MAC work will include x-connecting and patching end user devices to network and telecom equipment. (essential)
• Responsible for the installation and termination of Category 3, Category 5E, Cat 6, Cat 6a, CATV and other low voltage wiring as assigned. May be required to install cable and tel/data jacks in new or existing buildings including offsite locations. Will be responsible for testing and labeling same in accordance with BILH Telecommunications standards.. (essential)
• Must assume responsibility for Fire Stopping any penetrations made or found, and also must be responsible for organizing, forming, dressing in and labelling all cables to industry standards. Work may be required to identify and remove old, abandoned or unidentified low voltage cables and dispose of same. (essential)
• Must be able to work as a team member to assist with large cable installation projects, large moves, changes and repairs and share assignments. May be requested to work independently on small cable projects, installations and or perform site surveys as needed. (essential)
• Maintains proper levels of equipment, inventory of cable and jack parts. Insures recovered equipment is refurbished and returned to service as soon as possible. Maintains equipment lists and locations of same. (essential)
• Responsible for maintaining critical communications services in emergency situations and must be available off hours for major installations, upgrades, outages and on-call rotation. (essential)

Required Qualifications:

• High School diploma or GED required. Associate's degree preferred.
• 1-3 years related work experience required.
• Advanced technical computer skills as required for technical support specific to functional area and related systems.

Preferred Qualifications:

• BICSI certification, RCDD credentials

Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Social/Environmental Requirements:

• Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.
• Work requires constant response to changing circumstances and using new information to adjust approach and to quickly respond to new needs.
• No substantial exposure to adverse environmental conditions

Health Care Status:

NHCW: No patient contact.- Health Care Worker Status may vary by department

Sensory Requirements:

Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity <3 feet, Conversation, Telephone.

Physical Requirements:

Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. This job requires constant Endurance-working up to 3-4 hours without a break,frequent walking, standing, climbing.There may be occasional bending neck, bending waist, twisting neck, twisting waist, maintain crouch for > 5 minutes, Repetition crouch(>2 times/minutes), maintain crouch for > 5 minutes, Repetition crouch(>2 times/minutes), Crawling, Power Grasping using both hands, Fine Manipulation using both hands, Pushing/Pulling using both hands, Keyboard use, Lifting and carrying items weighing up to 75 lbs, Pushing items weighing up to 75 lbs.

Pay Range:

$24.04 - $32.35 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together.

Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.

Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs.

Our culture promotes continuous learning, growth, innovation and a sense of belonging.

We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life.

While you're busy caring for and supporting our patients, we take care of you.