Telecom/Network Expert

RADCOM Ltd.; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Telecom Engineer/Network Expert to join their dynamic team. This key role focuses on enhancing customer satisfaction through expert troubleshooting and monitoring of networks using cutting-edge solutions. You will collaborate with various departments and engage directly with customers to ensure optimal usability of the RADCOM solution. Your expertise in Wireless Core and IMS Networks will be crucial as you assist in designing custom analytics and AI models tailored to client needs. If you are self-driven yet team-oriented, and possess excellent communication skills, this opportunity is perfect for you to make a significant impact in a thriving environment.

Qualifications

• 7+ years of experience in networking and troubleshooting required.
• Bachelor’s degree in Engineering is essential.

Responsibilities

• Enhance customer satisfaction by consulting and troubleshooting networks.
• Work closely with customers and partners to resolve issues.

Skills

Network Troubleshooting

Wireless Core Networks

IMS Networks

Analytical Tools

Customer Engagement

Communication Skills

Virtualization Environments

Education

Bachelor’s degree in Engineering

Tools

VMWare

OpenStack

Azure

Kubernetes

AWS

Job description

RADCOM is looking for a Telecom Engineer/ Network Expert, a key technical position within our growing company with a dynamic and exciting environment.

The Telecom Engineer/ Network Expert is responsible for enhancing our customer satisfaction by consulting our customers while troubleshooting and monitoring their network, utilizing RADCOM’s industry-leading network monitoring solution.

The Engineer is required to have a thorough understanding of the RADCOM solution and customer needs, as well as demonstrated experience with Wireless Core and IMS Networks. The engineer will serve as a Subject Matter Expert in wireless networks as well as the RADCOM applications suite.

This key customer-facing position requires engagement with multiple departments and functions within the organization including Business Intelligence teams, Product department, Solution Architects, and R&D to learn and understand the RADCOM tool capabilities and strengths.

The engineer will work closely with customers and partners in a dynamic, versatile environment with cutting-edge technologies and will handle the escalation of user/customer issues.

The engineer will assist with designing and defining custom business intelligence analytics and advanced AI models tailored to the specific needs of the customer.

Engagements and duties:

• The individual will work as part of the Professional Services organization in partnership with internal resources, such as Project Management, Engineering, Products, and system architects to promote the product’s usage and value.
• The Engineer will stay in close contact with end-users to assure optimal usability of the RADCOM solution, recommend the best approach, and the most appropriate tools to solve customer network problems and increase customer satisfaction.
• The Engineer will be involved in user training and will coach customer Operations on the RADCOM solution suite.
• Engage in the diagnosis of network or product issues initiated by the users.

Required qualifications:

• Bachelor’s degree in Engineering
• 7+ years of experience with networking and network troubleshooting.
• Multi-year experience with 4G, 5G Wireless core, and IMS core networks.
• Familiarity and experience with a large variety of Wireless Network Functions and associated protocols and call flows.
• Demonstrated understanding of the “big picture” of how the network operates and the ability to troubleshoot complex scenarios.
• Understanding of network KPIs and metrics. Experience working with and using analytical tools and techniques.
• Background working for a Wireless Operator within network operations, engineering, or similar demonstrated experience with the above-mentioned technologies – An Advantage.
• Knowledge/Experience with one of the virtualization environments including VMWare, OpenStack, Azure, Kubernetes, or AWS – An Advantage.
• Self-driven but also team-oriented with a collaborative approach; outstanding listening skills and the ability to lead new and innovative design and process changes.
• Demonstrated track record of positive customer-facing engagement.
• Excellent written and spoken communication skills.

The position requires occasional travel to the US.