Telecom Attendant

Kessler Collection; Greenville (SC); On-site; USD 16,531 - 27,552; Full time

Job summary

Kessler Collection in Downtown Greenville, SC seeks a Communications Operator to ensure efficient internal and external communication for the resort, delivering attentive, courteous service to guests and colleagues.

You will answer calls, operate PBX and radio systems, dispatch for security and guest services, relay messages accurately, and support front desk and property operations while maintaining calm under pressure.

Qualifications

• High school diploma or equivalent; hotel or service experience preferred.
• Flexible with long hours and shift variations.
• Sedentary work with occasional lifting up to 10 pounds.
• Must communicate clearly and courteously with guests and staff.
• Ability to multitask and prioritize tasks in a busy hotel environment.
• Maintain a warm, friendly demeanor at all times.

Responsibilities

• promptly answer telephone calls with a standard greeting.
• Know PBX operation and function; transfer calls accurately.
• Record and relay messages; recall information for guests.
• Input wake‑up information into the system and confirm times to guests.
• Operate the resort two‑way radio system for dispatch and coordination.
• Provide information via paging system and radios during incidents.
• Assist front desk and other departments as needed.
• Maintain calm and polite behavior during emergencies or busy periods.
• Ensure a clean, safe work environment and complete end‑shift duties.

Skills

Customer service

Communication

Multitasking

Attention to detail

Professional demeanor

Education

High school diploma or equivalent

Tools

PBX operation

Two-way radio

Fax machine

Photocopier

Job description

Location

Downtown Greenville, SC – AAA Four Diamond boutique lodge on the Reedy River.

Overview

The Communications Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service.

Responsibilities

• Promptly answer telephone calls in a positive and clear voice with standard greeting.
• Know PBX counsel operation and function.
• Listen to ascertain correct extension and accurately transfer the call.
• Record accurate messages and recall for guests as requested, reading and verbally reciting messages.
• Receive wake‑up call information, input cautiously into the automated wake‑up system and verbally confirm time to guest.
• Know operation of the resort two‑way radio communication system.
• Act as dispatcher for security, guest services and property operations employees.
• Provide timely information via paging system and two‑way radios to employees in response to emergencies and guest requests such as plumbing problems, shuttle service, etc.
• Briefly answer basic inquiries e.g. time, extension numbers, outlet hours, etc.
• Operate facsimile to send and receive; operate photo copier.
• Shop competition for rates and availability.
• Remain calm and polite especially during emergency situations and/or heavy resort activity.
• Be knowledgeable of resort emergency procedures and be part played in them.
• Complete guest callback and ensure all quest questions are answered correctly and concerns are followed up and resolved.
• Assist front desk associates as needed.
• Perform other duties as requested by supervisor.
• Maintain clean and safe work environment.
• Clock out at end of shift and depart property until next scheduled shift.

Qualifications

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Flexible and long hours sometimes required.
• Sedentary work - exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross‑train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.