PublicArea Attendant

Kessler Collection; Greenville (SC); On-site; USD 25,000 - 34,000; Full time

Job summary

Kessler Hospitality’s Greenville, SC property is seeking a Public Area Attendant to uphold high standards in lobby areas, restrooms, and public spaces. The role involves cleaning, supporting room attendants, and ensuring guest satisfaction with a friendly, service-oriented demeanor.

Flexible hours and a requirement to stand for long periods, with occasional heavy lifting, are typical for this hourly position located downtown.

Qualifications

• Must communicate clearly with guests and staff.
• Able to stand for the full shift and lift up to 50 pounds.
• Flexible scheduling with long hours when required.

Responsibilities

• Maintain high hotel standards in lobby, fitness center, restrooms and other public areas.
• Carry out cleaning tasks and assist with room/house attendant duties as needed.
• Ensure guest satisfaction through attentive and courteous service.
• Report maintenance issues and keep public spaces neat and organized.

Skills

Communication skills

Stamina

Attention to detail

Teamwork

Flexibility

Education

High School diploma or equivalent

Job description

Kessler Hospitality Overview

Kessler Hospitality’s portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina and South Carolina, each hotel’s exquisite art, music, and cultural influences are deliberately approachable. Designed to inspire and to encourage unforgettable experiences, Kessler guests are immersed in redefined Bohemian luxury, from a cutting‑edge downtown icon to a premier luxury lodge, Savannah’s entertainment destination, and an elite ski lodge. Kessler Hospitality was the founding member of the Marriott Autograph Collection, launching seven Autograph Collection branded hotels. Each property is a bold, original hotel carefully created with style and the individualist traveler in mind.

Employment type: Hourly

Location

Perched on the falls of the iconic Reedy River in the heart of Downtown Greenville, our AAA Four‑Diamond boutique lodge offers guests an intimate way to experience the area's natural wonders. Whether you’re here for adventure or for the luxurious spa, our hotel in Greenville, SC, will restore and recharge your entire being. From the stunning views to our curated art collection, Grand Bohemian Lodge enlivens the senses and instills wonder.

Overview

The Public Area Attendant is responsible for maintaining Highgate Hotel Standards in all assigned lobby areas, Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and any other public spaces. May also be required to complete special cleaning assignments and perform Room Attendant and House Attendant duties as necessary.

Responsibilities

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Use proper two‑way radio etiquette when communicating with other employees.
• Practice safe work habits to ensure safety to guests, fellow employees and self.
• Handle items for "Lost and Found" according to the hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures to assist if needed.
• Deliver any clean linen to assigned sections, if necessary.
• Pick up Room Attendant's dirty linen or trash as needed.
• Before leaving, collect all trash from the service landings and take to / dispose in outside trash dumpsters, per hotel procedures.
• Vacuum guest corridors.
• Keep hallways, public areas and closets neat and organized.
• Maintain cleanliness and sanitation in public restrooms.
• Adhere to the schedule for project cleaning of public areas.
• Maintain the stairwells to hotel standards.
• Keep ash urns clean and filled with sand.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent.
• Experience in a hotel or a related field preferred.
• Previous housekeeping experience highly preferred.
• Flexible and long hours sometimes required.
• Medium work — exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, personal protective equipment (PPE), and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Be able to cross‑train in other hotel related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.