Tele Chat (Remote)

Sky Health Care Management; City of Rochester (NY); Hybrid; USD 26,000 - 44,000; Full time

Job summary

Sky Health Care Management offers a Tele Chat Support Agent role that handles customer inquiries through live chat and messaging platforms. The position may be performed onsite or remotely, with responsibilities including providing product information, resolving issues, and maintaining high customer satisfaction.

Applicants should have a high school diploma or equivalent and strong written communication. The role emphasizes multitasking, time management, and a professional, patient

Qualifications

• Strong written communication and reading comprehension.
• Good typing speed, spelling, grammar, and attention to detail.
• Basic computer skills and familiarity with internet-based applications.
• Ability to multitask and manage several conversations at once.
• Strong problem-solving and time-management skills.
• Patience, professionalism, and a customer-focused attitude.
• Previous chat support or customer service experience is an advantage but may not be required.

Responsibilities

• Respond to inquiries via live chat and messaging.
• Provide accurate product and policy information.
• Assist with account questions, orders and payments.
• Identify concerns and provide solutions.
• Manage multiple chats professionally.
• Escalate unresolved issues to the right department.
• Record interactions and update in systems.
• Follow up on customer requests as needed.
• Maintain a polite, professional tone.
• Protect customer information per privacy policies.
• Meet response-time, productivity, and satisfaction targets.
• Follow procedures and participate in training.

Skills

Written communication

Typing speed

Multitasking

Problem solving

Time management

Customer-focused

Patience

Education

High school diploma or equivalent

Job description

A Tele Chat Support Agentis responsible for assisting customers through online chat platforms, messaging systems, and other digital communication channels. The role involves answering inquiries, providing information about products and services, resolving customer concerns, and ensuring a positive customer experience. Depending on company requirements, the position may be performed onsite at the office or remotely from home.

Key Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information about products, services, and company policies.
• Assist customers with account questions, orders, payments, and service requests.
• Identify customer concerns and provide appropriate solutions.
• Handle multiple chat conversations professionally and efficiently.
• Escalate complex or unresolved issues to the appropriate department.
• Record customer interactions and update information in company systems.
• Follow up on customer requests when necessary.
• Maintain a polite, professional, and helpful tone in all communications.
• Protect customer information and follow company privacy policies.
• Meet response-time, productivity, and customer satisfaction targets.
• Follow company procedures and participate in training sessions as required.

Qualifications and Requirements

• High school diploma or equivalent; additional qualifications may be preferred.
• Strong written communication and reading comprehension skills.
• Good typing speed, spelling, grammar, and attention to detail.
• Basic computer skills and familiarity with internet-based applications.
• Ability to multitask and manage several conversations at once.
• Strong problem-solving and time-management skills.
• Patience, professionalism, and a customer-focused attitude.
• Previous chat support or customer service experience is an advantage but may not be required.

PAY : $19.21 - $31.90 Hourly