Tele Chat (Remote)

Sky Health Care Management; Cary (NC); Hybrid; USD 26,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers via online chat, messaging, and other digital channels. The role involves answering inquiries, providing product information, resolving concerns, and ensuring a positive experience.

Onsite or remote work options may apply depending on company needs. Responsibilities include handling multiple chats, recording interactions, and meeting targets for response times, productivity, and customer satisfaction.

Qualifications

• Strong written communication and reading comprehension skills.
• Good typing speed, spelling, grammar, and attention to detail.
• Basic computer skills and familiarity with internet-based applications.
• Ability to multitask and manage several conversations at once.
• Strong problem-solving and time-management skills.
• Patience, professionalism, and a customer-focused attitude.

Responsibilities

• Respond to customer inquiries via live chat and messaging platforms.
• Provide accurate information about products, services, and policies.
• Assist customers with accounts, orders, payments, and service requests.
• Identify concerns and provide solutions.
• Manage multiple chats professionally and efficiently.
• Escalate complex or unresolved issues to the appropriate department.
• Record interactions and update records in systems.
• Follow up on requests when necessary.
• Maintain a polite, professional, and helpful tone.
• Protect customer information and follow privacy policies.
• Meet response-time, productivity, and customer satisfaction targets.
• Follow procedures and training sessions.

Skills

Written communication

Typing speed

Multitasking

Time management

Customer focus

Problem solving

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Job description

A Tele Chat Support Agentis responsible for assisting customers through online chat platforms, messaging systems, and other digital communication channels. The role involves answering inquiries, providing information about products and services, resolving customer concerns, and ensuring a positive customer experience. Depending on company requirements, the position may be performed onsite at the office or remotely from home.

Key Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information about products, services, and company policies.
• Assist customers with account questions, orders, payments, and service requests.
• Identify customer concerns and provide appropriate solutions.
• Handle multiple chat conversations professionally and efficiently.
• Escalate complex or unresolved issues to the appropriate department.
• Record customer interactions and update information in company systems.
• Follow up on customer requests when necessary.
• Maintain a polite, professional, and helpful tone in all communications.
• Protect customer information and follow company privacy policies.
• Meet response-time, productivity, and customer satisfaction targets.
• Follow company procedures and participate in training sessions as required.

Qualifications and Requirements

• High school diploma or equivalent; additional qualifications may be preferred.
• Strong written communication and reading comprehension skills.
• Good typing speed, spelling, grammar, and attention to detail.
• Basic computer skills and familiarity with internet-based applications.
• Ability to multitask and manage several conversations at once.
• Strong problem-solving and time-management skills.
• Patience, professionalism, and a customer-focused attitude.
• Previous chat support or customer service experience is an advantage but may not be required.

PAY : $19.21 - $31.90 Hourly