Telco Support Analyst

State of California; San Francisco (CA); Hybrid; USD 46,000 - 75,000; Full time

Job summary

State of California's CPUC Communications Division seeks an Analyst I to support the Telco Licensing and Registration Oversight program. This hybrid, permanent position involves analytical work, reporting, and coordination with stakeholders across telecom regulation.

Travel is required, interviews may be virtual or in-person, and applicants must be able to provide a complete STD 678 form and SOQ responses.

Qualifications

• Hybrid work arrangement with travel required.
• SOQ and detailed responses are required for application.

Responsibilities

• Under the direction of the Program and Project Supervisor, the Analyst I will perform work of average difficulty in a wide variety of consultative and analytical staff services assignments in support of the Telco Licensing and Registration Oversight Program and the Carrier Oversight and Programs Branch.
• Prepare and submit responses to questions in the SOQ, with specifics on training, experience and education to qualify for the position.

Job description

$3,861.00 - $6,276.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/7/2026

Job Description and Duties

Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to thisclassification, pleaseClick here to open the examination bulletin and follow the instructions on How to apply.

For this classification, applicants with disabilities may gain eligibility through theLimited Examination and Appointment Program (LEAP), an alternative to the standard testing process.Click here to open the examination bulletin. Applicants may choose to apply through either the Standard or LEAP process.

Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit.

The California Public Utilities Commission (CPUC) designated Communications Division (CD) to guarantee safe, reliable, and reasonable rates for services provided by telephone corporations across California pursuant to Public Utilities Code Section 451. Among other requirements, telephone corporations must obtain the appropriate CPUC authority or approval to operate in California and comply with all Public Utilities Code provisions, CPUC Rules, General Orders (GO), Decisions and Resolutions applicable to providing regulated voice services. The Telco Licensing and Registration Oversight (TLRO) program was established within CD to implement, administer and oversee all licensing, registration, and compliance activities associated with the operating authority or approvals granted to all telephone corporations providing regulated voice services in California.

Under the direction of the Program and Project Supervisor, the Analyst I will perform work of average difficulty in a wide variety of consultative and analytical staff services assignments in support of work under the Telco Licensing and Registration Oversight Program and the Carrier Oversight and Programs Branch (COPB).

You will find additional information about the job in the Duty Statement.

Working Conditions

This position requres travel. This is a hybrid position that will require the selected candidate to report to their assigned headquarter office a minimum of two (2) days a week. Hybrid positions may be eligible for telework under California Government Code Section 14200 for eligible applicants residing in California. In accordance with CPUC Telework Policy, telework arrangements are subject to change and may be reevaluated at any time.

Minimum Requirements

• ANALYST I

Effective July 1, 2025, CalHR launched the Personal Leave Program (PLP) 2025 with Pay Differential 386. PLP 2025 temporarily reduces state employee pay in exchange for leave hours to help address budget shortfalls. Salary ranges in this posting exclude the temporary reduction. For details, visit CalHR’s Personnel Leave Program (PLP) page.

# of Positions: 1

Work Location:

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

Communications Division/ Carrier Oversight and Programs Branch/ Telco Licensing and Registration Oversight:

Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualifies you for the position. Refer to the job description and duties, and duty statement to prepare your response. Applicants who do not submit a completed SOQ and writing that exceeds the page limit will not be considered or scored. All information in the SOQ is subject to verification. The SOQ must be no smaller than 11-point Arial font, single-spaced, and no more than two pages.

Describe your experience performing research and analysis.

Describe your experience handling multiple assignments with accuracy and your ability to meet deadlines.

Describe your experience in both oral and written communications to different stakeholders.

For helpful guidance on writing an effective SOQ, please see the Work4CA guide.

Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.

Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency by the application deadline. Foreign education credential evaluation services can be found at https://www.naces.org

Employment information on the STD 678 state application MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Resumes, or referring to resumes, will not be accepted in place of the completed STD 678. Applicants who fail to submit a completed STD 678 will not be considered.

Only the most qualified candidates will be invited to an interview.

Per CCR 249.3, this job control may be used to fill subsequent vacancies.

Desirable Qualifications

• Experience handling matters and issues related to state, federal or local government regulated industry (e.g., telecommunications industry).

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.cpuc.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Reasonable Accommodation Coordinator
[phone]
[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off