Technology User Experience Designer

aep; Gahanna (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

AEP is seeking a Technology User Experience Designer to research, explore, and prototype digital experiences that help customers and employees achieve their goals. The role focuses on user research, discovery, experience planning, flows, and usability testing, using human-centered design to move from understanding problems to validated solutions.

You will translate research insights with business and Technology partners into intuitive, accessible experiences, including AI-enabled experiences

Qualifications

• Human-centered design applied to digital products.
• Experience with user research and usability testing.
• Create UX deliverables: flows, IA, wireframes, prototypes.
• Knowledge of IA, accessibility, usability, and UX research methods.
• Proficient with UX tools for research, design, prototyping.
• Strong communication and collaboration under guidance.

Responsibilities

• Plan and conduct user research (interviews, usability tests, card sorts, workshops).
• Analyze research into actionable insights and create personas and maps.
• Facilitate discovery and ideation with stakeholders and teams.
• Communicate research insights to guide product and experience decisions.
• Contribute to visions and strategies linking user needs to business goals.
• Explore AI-enabled experiences to enhance customer and employee interactions.
• Represent user needs in product and technology discussions.

Skills

UX Research

Prototyping

Information Architecture

Usability Testing

AI-enabled UX

Communication & Collaboration

Education

Bachelor's degree in Design/HC

Tools

Figma

Sketch

Claude Code/Design

Miro

UserTesting

Optimal Workshop

Job description

Job Posting End Date 10-23-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

The Technology User Experience Designer researches, explores, and prototypes digital experiences that make it easier and more effective for customers and employees to accomplish their goals. The role emphasizes user research, discovery, experience planning, user flows and experience concepts, prototyping, and usability testing, using human-centered design to move from understanding a problem to exploring and validating potential solutions. Working with business and Technology partners, the UX Designer helps translate user needs and research insights into intuitive, accessible, and scalable experiences, including AI-enabled experiences that support customer and employee transformation. Under limited guidance, the UX Designer performs intermediate UX research and design activities while continuing to develop skills and contribute to increasingly complex initiatives.

Job Description

What you'll do:

Essential Job Functions & Tasks

UX Research, Discovery and Strategy

• Plan and conduct user research, including interviews, usability studies, card sorting, tree testing, collaborative workshops, discovery activities, and other qualitative and quantitative methods, with guidance as needed.
• Analyze and synthesize research into actionable insights and create UX artifacts such as personas, journey maps, experience maps, test plans, moderator guides, and other research deliverables.
• Participate in and help facilitate discovery, ideation, and co-creation activities with customers, employees, business partners, subject matter experts, and multidisciplinary teams.
• Communicate research insights to help teams make informed product, service, and experience decisions.
• Contribute to experience visions and strategies that connect user needs with business objectives and technology capabilities.
• Explore how emerging technologies, including AI, can improve customer and employee experiences and address meaningful user needs.
• Represent user needs and perspectives in product and technology discussions to help teams remain focused on the experience and problem being solved.

Experience Design and Prototyping

• Translate research insights and user needs into user flows, information architecture, experience concepts, wireframes, and interactive prototypes.
• Design intuitive and accessible experiences that consider user needs, business objectives, technical considerations, and established design standards.
• Create and iterate concepts and prototypes based on research, usability testing, user feedback, and input from the project team.
• Apply information architecture, usability, experience design, and accessibility principles when developing user flows, concepts, and prototypes.
• Use established design systems, reusable components, and experience patterns when developing and testing concepts.
• Contribute to the design, prototyping, and testing of conversational, personalized, assisted, and other AI-enabled experiences.
• Collaborate with business and Technology partners throughout the experience lifecycle, communicating design rationale and incorporating feedback into design decisions.

Tools and Practices

• Use UX design, research, collaboration, prototyping, and testing tools such as Figma, Sketch, Claude Code / Design, Miro, UserTesting, Optimal Workshop, or similar tools.
• Apply human-centered design, UX research, information architecture, usability, accessibility, and experience design methods based on the needs of the initiative.
• Contribute ideas for improving UX processes, methods, tools, and practices.
• Build knowledge of emerging technologies and experience trends, including how AI is changing customer expectations, employee workflows, and digital interactions.
• Continue developing skills in UX research, experience planning, prototyping, facilitation, and emerging UX practices.

Qualifications

Required Experience

• Experience applying human-centered design principles to digital products, services, or experiences.
• Experience conducting user research and usability testing and translating findings into design recommendations.
• Experience creating UX deliverables such as user flows, information architecture, wireframes, experience concepts, prototypes, or journey maps.
• Working knowledge of information architecture, experience design, accessibility, usability, and UX research methods.
• Experience using UX research, design, prototyping, collaboration, or testing tools.
• Strong communication and collaboration skills and the ability to perform intermediate UX assignments with limited guidance.

Preferred Experience

• Experience or exposure to service design, experience strategy, journey mapping, or design thinking.
• Experience researching and designing customer- or employee-facing digital experiences.
• Experience or interest in researching, designing, prototyping, or testing AI-enabled digital experiences.

Preferred Education

• Bachelor'