Technology Systems Administrator

Anders Cannabis Group; Chesterfield (MO); Hybrid; USD 65,000 - 80,000; Full time

Job summary

A leading accounting firm is seeking a Systems Administrator to provide network support and technology services. This role involves troubleshooting, client communication, and system documentation. The ideal candidate is self-motivated with a strong understanding of technology platforms and excellent client service skills.

Benefits

Work Flex program

Professional development opportunities

Benefits for mental, physical, and financial wellness

Qualifications

• 1 – 3 years of related experience.
• Microsoft Operating Systems / Microsoft 365 / Azure experience is a plus.

Responsibilities

• Provide Tier 1 level support through various channels.
• Determine source of technical issues and provide solutions.
• Communicate with customers regarding incident progress.

Skills

Client Service

Troubleshooting

Communication

Education

Bachelor’s degree in Information Technology

Tools

ConnectWise

Active Directory

O365

Windows

Windows Server

Hyper-V

VMware

Cisco

Job description

St. Louis, MO | Chesterfield, MO | Hybrid

The Technology Department of one of the fastest-growing accounting firms in the country is seeking a Systems Administrator who is motivated to learn, excited to collaborate and passionate about delivering outstanding results. This individual will have a direct impact on our firm’s mission of serving as a catalyst for those striving to achieve their highest potential.

In this role, you will be responsible for providing network support and technology services to Anders’ clients. This will include supporting clients who are having technical issues. Services include ticket processing, providing hardware/software troubleshooting, and being the go-to contact for other technology related needs for clients .

What You’ll Do:

• Provide Tier 1 level support through email, phone, chat, and on-site support requests
• Determine source of technical issues and provide the best solution
• Escalate tickets to senior level technicians, as necessary
• Communicate with customers as required: keeping them informed of incident progress, notifying them of impeding changes or agreed outages
• System documentation to include system reviews and recommendations
• Ability to work in a team and communicate effectively

What We’re Looking For:

• Knowledge of monitoring and alerting tools in a service desk queue, i.e., ConnectWise
• Understanding of common technology platforms, including Active Directory, O365, networking, firewalls, wireless and cloud
• Basic operating system knowledge of Windows and Windows Server
• Working knowledge of virtualization platforms such as Hyper-V and VMware
• Understanding of WAN/LAN/VPN and other remote technologies
• Self-motivated with the ability to work in a fast-moving environment
• Provide outstanding client service (measured by CSAT)
• Ability to navigate and prioritize requests from email, phone and chat
• Understanding of incident and problem management
• Understanding of escalation tickets to senior level engineers
• Great troubleshooting ability to determine and solve problems
• Ability to update documentation
• Maintain a high level of productivity and industry knowledge

Your Qualifications:

• 1 – 3 years of related experience
• Bachelor’s degree in Information Technology
• Microsoft Operating Systems / Microsoft 365 / Azure experience is a plus
• Cisco networking and Security experience is a plus

Salary Range

$65,000 — $80,000 USD

Why You’ll Love Working Here:

At Anders, taking care of our employees is a top priority. Our welcoming and collaborative culture will make you feel like a part of the team from day one. From professional development opportunities to benefits that directly impact mental, physical and financial wellness, Anders offers unique incentives that enrich your life and facilitate growth, including our Work Flex program which gives you the opportunity to work at our Chesterfield office, our Downtown St. Louis office, remotely, adopt a hybrid approach or even switch between these options as you prefer. Learn more about our full benefit offerings, Work Flex program, and our Inclusion Network at our careers page: anderscpa.com/careers/working-at-anders/

All applicants for this position must be authorized to work in the United States now and in the future without requiring sponsorship.

For 60 years, Anders has delivered full-service accounting, tax, audit and advisory services to growth-oriented companies, organizations and individuals. Every day, our partners and staff serve as a catalyst for those striving to achieve their highest potential and carry this mentality on to our clients and community. Ranked #75 on Accounting Today’s List of Top Accounting Firms and continually named a Top Workplace, Anders is a member firm of LEA Global, one of the largest international associations of independent accounting firms. For more information on Anders, visit anderscpa.com and follow us on Facebook, LinkedIn, and Instagram: @AndersCPA