Technology Support Technician

University of North Carolina Charlotte; Charlotte (NC); On-site; USD 49,000 - 61,000; Full time

Job summary

University of North Carolina Charlotte seeks a Technology Support Technician to resolve classroom AV and related support requests, including intercom, phone, and email tickets. You will monitor devices, create user guides, and assist with installations across campus learning spaces.

Applicants should have a high school diploma with tech experience and AV hardware/software certifications. Occasional travel to The Dubois Center in Uptown Charlotte is required with a standard 40-hour workweek.

Qualifications

• Audiovisual support experience in higher education.
• Customer service experience, preferably in a technical support role.
• AV hardware and software certifications ( AVIXA CTS , Extron, Crestron, Biamp, etc)
• Previous experience installing professional AV equipment (projectors, displays, control systems, AV switching and distribution systems)

Responsibilities

• Resolve all service requests reported via classroom intercom, phone, email, or the Classroom Support ticketing system.
• Monitor device connections and proactively resolve AV hardware issues.
• Assist with installations, design considerations, and support for the Dubois Center in Uptown Charlotte.

Skills

AV support

Customer service

AV hardware certifications

Project installation

Education

High school diploma + 1 year tech experience

Tools

Crestron Fusion

Extron Fusion

GlobalViewer

TeamDynamix

Job description

United States, North Carolina, Charlotte

Sep 29, 2026

Technology Support Technician - Journey

Employment Type: Permanent - Full-time

Salary Range: $49,125 - $67,547

Anticipate Hiring Range: $49,125 - $61,406

Hours per week: 40

Work Location: Cameron / Dubois

Posting Date: 09/29/2026

Closing Date: 10/11/2026

Fall and Spring Semesters: 7:00 am - 4:00 pm; Monday - Friday Rotating Saturday shift, 8am - 5pm (rotated among all Technology Support Technicians with one day off during the week) Summer Semesters: 7:00 am - 4:00 pm; Monday - Friday

Primary Purpose of Position: The primary purpose of the Technology Support Technician with Learning Space Technology at UNC Charlotte is to resolve all service requests reported via classroom intercom, phone, email, or the Classroom Support ticketing system (TeamDynamix). This position will provide accurate and courteous answers with timely call-backs for all service requests and maintain the established SLA’s for the team. Responsibilities include remotely monitoring device connection statuses using Crestron/Extron Fusion, Extron GlobalViewer, and other software tools to proactively resolve audiovisual (AV) device hardware issues. Creates user guides and FAQ documentation to assist customers with common support issues, trains faculty and staff on the proper use of AV systems, software, and hardware, and utilizes departmental project management software tools to provide updates, track project progress, and indicate completion of all assigned tasks. Utilizes departmental project management software tools to provide updates, track project progress, and indicate completion of all assigned tasks; troubleshoot, configure, and deploy AV devices, PC’s, intercoms, and network switches to support campus learning spaces. Troubleshoot, configure, and deploy audiovisual devices, PC’s, intercoms, and network switches to support campus learning spaces. This position will assist the audiovisual Integration team with installations during peak installation periods (rack building, AV system installation, projector mounting, etc.). Assist the AV Design team with design considerations and overall system design, especially when it pertains to classroom systems. Assist the Audio Visual Systems Engineer with control system maintenance as needed. Other tasks as assigned by the Classroom Support Manager and/or Director. As part of its operational responsibilities, this position will provide audiovisual (AV) support for classrooms and events at The Dubois Center in Uptown Charlotte. While primarily based on the main campus, the position is expected to work at The Dubois Center approximately one day per week to support operations, maintain familiarity with the building's unique classroom and event technology needs, and build strong working relationships with Dubois staff. Additional coverage at The Dubois Center may be required based on operational, event, and staffing needs.

Other Work Responsibilities

• Assist the AV Integration team with installations as needed during peak installation periods (rack building, AV system installation, projector mounting, etc.). Assist the AV Design team with design considerations and overall system design, especially when it pertains to classroom systems. Assist the AV Systems Engineer with control system maintenance as needed. Other tasks as assigned by department leadership.
• As part of its operational responsibilities, this position will provide audiovisual (AV) support for classrooms and events at The Dubois Center in Uptown Charlotte. While primarily based on the main campus, the position is expected to work at The Dubois Center approximately one day per week to support operations, maintain familiarity with the building's unique classroom and event technology needs, and build strong working relationships with Dubois staff. Additional coverage at The Dubois Center may be required based on operational, event, and staffing needs.

Departmental Preferred Experience, Skills, Training/Education

• Audiovisual support experience in higher education
• Demonstrated customer service experience, preferably in a technical support role
• AV hardware and software certifications ( AVIXA CTS , Extron, Crestron, Biamp, etc)
• Previous experience installing professional AV equipment (projectors, displays, control systems, AV switching and distribution systems)

Necessary Licenses or Certifications

• AV hardware and software certifications ( AVIXA CTS , Extron, Crestron, Biamp, etc)

Minimum Education / Experience Required

Graduation from high school and one (1) year in the field of technology related to the position's role. Computer coursework may be substituted year-for-year for the required experience, or an equivalent combination of education and experience. Journey level requires an additional six months of experience. Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Special Notes to Applicants

• Please submit two references, including names, position titles and company/institutions, phone numbers, and email addresses. One of which must be from current/previous supervisors.
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
• Do not write 'see resume' on your application when completing the job duties section.
• When answering the supplemental questions, ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/