Technology Support Supervisor

Eugene School District 4J (dba Lane County School District) (OR); Eugene (OR); On-site; USD 75,000 - 95,000; Full time

Job summary

The Eugene School District 4J in Oregon is seeking a Technology Supervisor to oversee site-based Technology Support Specialists, implement technology standards, and manage device deployment across schools. The role requires a four-year degree and several years of related experience, with strong leadership and collaboration skills.

The position demands on-site work across district locations. The ideal candidate will mentor staff, drive technology integration in teaching, and maintain robust

Qualifications

• Four-year degree in computer science, information systems, or related field.
• Three years of progressive experience in the assigned area.
• Experience with technology in teaching and learning, PC/Mac OS support.
• Experience in project planning and implementation.

Responsibilities

• Supervise site-based TSS and support staff.
• Develop and maintain technical standards and procedures for district tech.
• Install, service and maintain operating systems and classroom tech.
• Lead hardware/software deployment projects.
• Provide mentoring and training to staff.
• Coordinate device deployment and management across locations.
• Collaborate with principals to meet performance standards.
• Travel between district locations to deliver devices.
• Escalate systemic issues and coordinate with leadership.

Skills

Staff supervision

Training delivery

Project planning

Communication skills

Time management

Teamwork

Travel between locations

Education

Four-year degree in computer science, information systems, or related field

Job description

This is a full-time, 1.0 FTE/8 hours per day position working on the AD-12 (260 days per full school year, July through June) schedule, Mon-Fri, 7:30 a.m. - 4:30 p.m. In order to support staff, students and families, the essential functions of this position will require physical presence in the workplace.

Essential Functions

1. Work with the Technology Support Manager to provide daily supervision of work performed by site-based TSS in K-12 schools.
2. Assists with efforts in creating, implementing and maintaining technical standards, policies, and procedures for the maintenance of technology in schools.
3. Assists with the installation, service, and maintenance of a variety of operating systems, computer platforms, peripherals (projects, SMARTBoards, document cameras), and software applications.
4. Assist with projects related to hardware, software or system equipment deployment.
5. Remain current with new and emerging technologies, strategies and technological directions impacting students, teachers, and K-12 schools.
6. Prepares documentation as assigned. Assists in the development of technical standards, policies, and procedures for use in support of District technology functions.
7. Complete assignments given by the Technology Support Manager.
8. Provides mentoring and/or training to building based TSS staff.
9. Work collaboratively with building principals to assist with TSSs performance expectations, standards, and evaluations.
10. Transport district equipment to other district locations.
11. Develop and maintain strong customer focus and relations with department leadership, building principals, and staff.
12. As needed, performs a wide range of technical work on Mac and PC computers, iPads, and other classroom technology.
13. Assists with the organization of building based TSS into an effective technical team, enhances all members’ abilities, and gathers necessary resources to solve complex problems.
14. Assists with the management of the district device deployment and device management and related platforms.
15. Assists in hiring and onboarding new personnel.
16. Assists with the identification of systemic issues affecting staff and students, and facilitates a path to escalation.
17. Performs other duties as assigned.

1. Ability to prioritize work and anticipate unplanned events or needs.
2. Ability to work efficiently and effectively with limited supervision.
3. Ability to supervise, train and coach staff.
4. Ability to foster teamwork and positive work environment
5. Skilled in creating and delivering training.
6. Skilled at managing multiple and competing priorities.
7. Skilled in planning work assignments and directing small and larger projects.
8. Ability to maintain a positive demeanor in the face of controversial situations.
9. Ability to drive between district locations to both supervise staff and deliver devices.
10. Ability to effectively communicate both verbally and in writing.
11. Ability to work successfully with a diverse population of people from varied backgrounds, learning styles, ethnic and socio economic backgrounds.

Education

• Four-year degree in computer science, information systems, or related field.

Experience

• Three (3) years of progressive experience in the responsible area of assignment.
• Experience in project planning and implementation.
• Experience with technology in teaching and learning, computer operating systems for both PC and Mac platforms (including central development of images) and interoperability of various technologies preferred.

Any equivalent combination of education and experience that provides the required expertise to perform essential functions listed in the job description may be considered qualifying by Human Resources.

An affirmative action / Equal Opportunity Employer

The Eugene School District 4J does not discriminate on the basis of race, religion, ancestry, color, national origin, gender, age, disability, marital or family status, sexual orientation, gender identity in admission or access to the treatment of employment in its programs and activities as required by state and federal law. If you have any complaints, please contact the HR Department at [phone].

It is the District's policy to provide qualifying veterans and disabled veterans with preference in employment in accordance with applicable law.

Veterans: A copy of the applicant's Certificate of Release or Discharge from Active Duty (a federal DD Form 214 or 215), which shows character of service upon discharge OR a letter from the U.S. Department of Veterans Affairs indicating the applicant receives a non-service connected pension.

Disabled Veterans: A copy of the applicant's Certificate of Release or Discharge from Active Duty (a federal DD Form 214 or 215), which shows character of service upon discharge AND a copy of the applicants veteran's disability preference letter from the U.S. Department of Veterans Affairs (unless the information is included on the DD Form 214 or 215).

For veterans' preference to apply, the required military documents must be submitted to the District at the time of application submission.