Technology Support Specialist II

Levi, Ray & Shoup, Inc.; St. Louis (MO); On-site; USD 25,000 - 28,000; Full time

Job summary

Levi, Ray & Shoup, Inc. is seeking an onsite Technology Support Representative II for a contract role in St. Louis, MO.

You will provide front-line IT support for employees across the organization, handling incidents via ticketing, phone, remote sessions, and walk-up interactions. Responsibilities include troubleshooting Windows devices, Microsoft 365, Outlook, access controls, printers, and conferencing tools while maintaining clear documentation and security practices.

Qualifications

• 2+ years in IT support, service desk, or desktop support.
• Troubleshoot end-user issues across Windows, Microsoft 365, Outlook, authentication.
• Experience in a ticket-driven support environment emphasizing prioritization and documentation.
• Strong customer service and professional communication under pressure.
• Ability to manage multiple priorities in a fast-paced setting; familiarity with AD, M365, and IT tools is a plus.

Responsibilities

• Serve as a primary contact for internal technology support requests via tickets, phone, remote sessions, and walk-up.
• Troubleshoot and resolve end-user issues with Windows devices, M365, Outlook, authentication, and printers.
• Log, prioritize, and document incidents in the ticketing system; escalate with full context.
• Support account and access administration, including Active Directory, M365, password support, group membership changes, onboarding, and provisioning.
• Follow security best practices and contribute to knowledge articles and process improvements.

Skills

IT support

End-user support

Ticketing system

Communication skills

Multitasking

Tools

Active Directory

Microsoft 365

Outlook

KACE

Five9

BeyondTrust

Job description

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Job Description

LRS Consulting Services is seeking an onsite Technology Support Representative II for an on-site Contract opportunity in St. Louis, Missouri. This role offers the chance to apply your skills in support of meaningful work for one of our client partners.

Our client, a large, employee-owned national organization, is seeking a Technology Support Representative II to join its St. Louis-based Technology Support team. This is a high-volume, customer-facing, front-line support role delivering day-to-day IT support for employees across the company, including office staff, field teams, project teams, and senior leadership. You'll handle incidents and service requests through the ticketing system, phone queue, remote support tools, and walk-up interactions, and the role calls for strong troubleshooting ability, sound judgment, disciplined documentation, and a genuine commitment to an excellent support experience.

LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation.

Day to Day Responsibilities:

• Serve as a primary point of contact for internal technology support requests through tickets, phone calls, remote sessions, and walk-up support

• Troubleshoot and resolve end-user issues involving Windows devices, Microsoft 365, Outlook, authentication, access, printers, conferencing tools, and general endpoint support

• Log, prioritize, and document incidents and requests clearly and completely in the ticketing system, escalating issues outside Tier 1 scope with full troubleshooting context

• Support routine account and access administration, including Active Directory, Microsoft 365, password support, group membership changes, onboarding, and provisioning

• Follow security best practices, report or remediate compromised devices or suspicious activity, and contribute to knowledge articles and process improvements

Requirements:

• Experience with 2+ years in IT support, service desk, help desk, desktop support, or a similar end-user support role

• Experience troubleshooting endpoint hardware, operating systems, Microsoft 365, Outlook, authentication, and common business applications

• Experience working in a ticket-driven support environment with an emphasis on prioritization, escalation, and documentation quality

• Experience providing excellent customer service and staying professional and calm when supporting frustrated users or high-pressure issues

• Experience managing multiple priorities in a fast-paced environment, with strong written and verbal communication skills (experience with KACE, Five9, BeyondTrust, or Active Directory a plus)

The base range for this contract position is $18.00 - $20.00 per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.

In some cases, LRS Consulting uses generative artificial intelligence (AI) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. If you have any questions, please contact us by clicking here.