Technology Support Specialist II

Valley Settlement; Arrowhead Village (CO); On-site; USD 75,000 - 84,000; Full time

Job summary

A leading educational institution seeks a Technology Support Specialist II to provide technical assistance and training for faculty, staff, and students using various technology tools, including PCs, Apple devices, and networking systems. Candidates should possess relevant educational qualifications and experience in IT support, with a focus on enhancing student success and educational innovation.

Benefits

Medical, Dental, Vision, Life Insurance

Pet insurance

Retirement contribution

Tuition reimbursement

Annual and sick time

Mental health resources

Healthy lifestyle benefits

Affordable transitional housing

Relocation assistance

Qualifications

• Experience managing Windows 10 OS and servers.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Provide technical support for PCs, Apple devices, and classroom technology.
• Train and advise students, faculty, and staff on technology usage.
• Support end users with software installations and troubleshooting.

Skills

Knowledge of computer networking

Advanced knowledge of instructional hardware and software

Strong written and oral communication skills in English

Strong customer service skills

Good interpersonal skills

Education

High School Diploma/GED

Associate’s Degree in computer science or related IT field

Bachelor’s Degree in computer science or related IT field

Tools

CompTIA A+

MD-100 Windows 10

Apple Certified Support Professional

Job description

Under the supervision of the Director of Technical Support Services, the Technology Support Specialist II is responsible for providing technical expertise in supporting personal computers, Apple devices, classroom technology and other technology including networking, telecommunications, and video streaming equipment. Appointed to work at specific sites and performing as part of the IT Technical Support Services Team, this position will provide technical assistance to end users including software installations and support, diagnosing, and solving hardware and software problems. The Technology Support Specialist II will also train, support, and advise students, faculty and staff on methods and procedures in the usage of instructional technology (instructional computer labs, digital audio/video technology, video streaming, and Smart classroom technology), software and other technology used within an academic learning environment.

Pre-requisites for Position (Qualifications Standards)

Education and Experience sufficient to meet the rigors of the position. Examples may include a High School Diploma/GED and five years of PC/Mac and/or network support or related work experience; Associate’s Degree from an accredited institution and three years of PC/Mac and/or network support or related work experience; Bachelor’s Degree from an accredited institution in computer science or related IT field with one year of PC/Mac and/or network support or related work experience; or equivalent education and experience that will provide the necessary knowledge, skill and abilities to perform the functions of the position.

Desirable:CompTIA A+, HDI Desktop Advanced Support Technician, MD-100 Windows 10, Apple Certified Support Professional, Jamf 100, experience managing the Windows 10 OS, experience managing Windows server file server and printer server roles, experience managing devices in Microsoft AD DS and Azure AD, experience managing devices and applications with SCCM, Intune, and Jamf Pro.

Special Skills or abilities related to position:

• Advanced knowledge of PC, macOS and mobile device environments
• Advanced knowledge of instructional hardware and software
• Knowledge of computer networking
• Knowledge of server management
• Ability to work effectively as a team member
• Capacity to follow directions and give attention to detail
• Strong written and oral communication skills in English
• Strong customer service skills
• Good interpersonal skills
• Ability to meet deadlines and goals
• Ability to supervise part-time employees and work-study students

Welcoming. Innovative. Focused on Student Success. These principles reflect the soul of CMC. They guide us in building our teams, cultivating leaders, and expanding our approaches and mindset. They guide us to be an institution of higher education that’s the right fit for every faculty member, staff, student, and community member in its trust. Applicants must demonstrate a commitment to working effectively with students, employees, and community members of all backgrounds.

Bilingual (English/Spanish) or conversational language abilities preferred.

Hiring range = $75,306.95 – $83,674.39 ($36.21 – $40.23 per hour)annual salary depending upon a combination of education and experience. Excellent benefits include Medical, Dental, Vision, Life Insurance, Pet insurance, retirement contribution, tuition reimbursement, annual & sick time, mental health resources, healthy lifestyle benefits, affordable transitional housing may be available to the successful candidate based on eligibility and availability, relocation if applicable.

Please have all application material submitted by end of business on July 8, 2025.