Technology Support Specialist - Full Time (40 hours/week)

Kittitas Valley Healthcare; Ellensburg (WA); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Low-cost medical insurance

Dental insurance

Vision insurance

Employee wellness program

Pension eligibility after 1 year of PT

Job summary

Kittitas Valley Healthcare (KVH) is seeking a Technology Support Specialist I to deliver timely support for computers, peripherals, and software in a healthcare setting. You will document requests in the Helpdesk, collect essential information, escalate to Tier 2 when needed, and manage user accounts and security configurations.

Requires an Associate Degree in Information Systems or related field and 2 years of technology customer support experience.

Qualifications

• Associates degree in Information Systems or related field
• 2 years’ experience in technology customer support (may be considered in lieu of formal education)

Responsibilities

• Provides timely and knowledgeable customer support for computers, peripherals and software applications.
• Documents service requests in Helpdesk and gathers information for Tier 2 escalation.
• Creates and administers user accounts including rights, security and group membership, and user profiles.
• Configures and deploys computers and peripherals and PC-based software.

Education

Associate degree in Information Systems or related field

Job description

Technology Support Specialist - Full Time (40 hours/week)

• Full-time
• Compensation: USD 29.93 - USD 45.36 - hourly

KVH is an integrated healthcare delivery system that includes 24-hour emergency care, inpatient, and outpatient hospital services through KVH Hospital. Clinics and services provided include family medicine, internal medicine, a geriatric nurse practitioner program, home health and hospice, physical therapy,orthopedics, general surgery, pediatrics, women’s health, and urgent care.

Kittitas Valley Healthcare expects all employees to uphold our Vision & Mission. The KVH Vision, Mission & Guiding Principles can be found at http://www.kvhealthcare.org/mission-and-vision.

KVH puts‘employee care’high on the priority list, with health benefits likelow cost medical, dental, and vision insuranceand a robust employee wellness program. KVH offers company contribution toward your choice of medical, dental, and vision insurance coverage, including coverage available for spouses/ domestic partners, and dependent children.KVH believes that continuing education is critical to our mission and vision. We have implemented many educational programs such as the Medical Assistant Apprenticeship program and certification pay toS encourage continuing education.We want our employees to know they are valued. One of the ways we show this is by quickly vesting employees, making them pension eligible after just one year ofpart-time status. To view more details about the comprehensive benefits package we offer to eligible employees visit our website -

The Technology Support Specialist I uses technical background and knowledge to provide timely and knowledgeable customer support for computers and peripherals and software applications. Clearly documents requests for service within the Helpdesk application and collects pertinent information for issues to be escalated to Tier 2. Creates and administers user accounts including rights, security and group membership and user profile administration. Configures and deploys computers and peripherals, and PC-based software.

What is required...

• Associates degree in Information Systems or related field
• 2 years’ experience in technology customer support (may be considered in lieu of formal education)

What is preferred...

• Experience in a healthcare environment
• Bachelor’s degree in Information Systems or related field

Wage:Wage range currentlystarts at $29.93 and goes up to $45.36/hour. Actual wage will be based on years' of applicable experience.

FTE: 1.0 (40 hours/week)

Benefits: This position is benefits eligible

Union:This is a non-union covered position.

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