Technology Support Lead

JPMorgan Chase & Co.; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Technology Support Lead in our Corporate Sector to drive stability, reliability, and performance of production services.

You will lead teams delivering end-to-end application and infrastructure support, coordinating incident response and changes to minimize user disruption. You will apply ITIL processes, monitor observability tools, and collaborate with business and tech stakeholders to resolve issues swiftly while guiding junior engineers in a fast-paced,

Qualifications

• 5+ years of experience troubleshooting, resolving, and maintaining information technology services.
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Proficient in observability and monitoring tools and techniques.
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
• AppDynamics, Dynatrace, Splunk, Elasticsearch, Grafana.
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
• Coding/Scripting – Java or Python

Responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Skills

Troubleshooting

ITIL processes

Observability

Cloud experience

Java

Python

AppDynamics

Dynatrace

Splunk

Grafana

Elasticsearch

Tools

AppDynamics

Dynatrace

Splunk

Elasticsearch

Grafana

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Corporate Sector, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day‑to‑day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end‑to‑end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large‑scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• AppDynamics, Dynatrace, Splunk, Elasticsearch, Grafana
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Coding/Scripting – Java or Python

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud
• Application Architecture understanding
• Basic UNIX scripting
• Shell Scripting