Technology Support III - Quality Engineering, ISO 20022

Aumni; Tampa (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa seeks a Technology QA professional to ensure stability and performance of production flows.

You will design tests, automate capabilities, and collaborate with developers, managers, and business partners across the organization. The role emphasizes AI-assisted incident triage, validation, and secure handling of data, with exposure to ITIL processes and large-scale on-premises and cloud environments.

Qualifications

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• 3+ years of applied experience in a QA/testing or technology delivery role.
• Experience in banking or financial services, with working knowledge of payments message processing and validation, including ISO 20022 formats such as pacs.008, pacs.009, pacs.004, pain.001, pain.013 and camt.056.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Experience in observability and monitoring tools and techniques.
• Exposure to processes in scope of the ITIL framework.

Responsibilities

• Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
• Partnering with varied stakeholders to clarify requirements, plan testing, and communicate outcomes.
• Track and report testing defects, including supporting retesting through resolution and closure.
• Validate and present test results to support internal sign-off and release readiness decisions.
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders.
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure.
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Skills

Troubleshooting IT

QA Testing

Payments/ISO20022

AI in IT Ops

AI Incident Validation

Cloud/On-Prem

Observability

ITIL

Selenium

BDD/Cucumber

Java

Python

Data Engineering

SQL

JIRA/qTest

Confluence/SharePoint

Tools

Java

Python

Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in the High Value Payments Quality Assurance Team, you will ensure the operational stability, availability, and performance of our production application flows. To accomplish this, you'll join one of our high-performing Quality Assurance teams. You'll draw on your testing knowledge and creativity to automate test capabilities and design test and maintenance procedures. You'll also tap our existing test frameworks to tackle specific problems. We take a collaborative approach to quality, which means you'll work with experienced developers, managers, and business partners across the organization.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Partnering with varied stakeholders to clarify requirements, plan testing, and communicate outcomes
• Track and report testing defects, including supporting retesting through resolution and closure
• Validate and present test results to support internal sign-off and release readiness decisions
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements
• Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• 3+ years of applied experience in a QA/testing or technology delivery role
• Experience in banking or financial services, with working knowledge of payments message processing and validation, including ISO 20022 formats such as pacs.008, pacs.009, pacs.004, pain.001, pain.013 and camt.056
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience with test automation and QA tooling, including Selenium, BDD frameworks (e.g., Cucumber), and programming/scripting languages such as Java and Python
• Familiarity with data engineering concepts and testing approaches (e.g., validating data pipelines, transformations, and data quality controls)
• Working knowledge of QA and delivery management tools such as JIRA and qTest
• Experience using collaboration and documentation platforms (e.g., Confluence and SharePoint)
• Basic to intermediate SQL skills for data validation, test setup, and troubleshooting

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Ensure operational excellence in a large-scale technology environment to enable successful business outcomes.