Technology Support Facilitator

Cherokee County School District - GA; Canton (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Cherokee County School District - GA is seeking a Network Analyst to ensure the reliable operation of Local and Wide Area Networks across all school facilities. You will provide second-level hardware, software and networking support to end-users throughout the county and supervise the Network Analyst staff.

You will design and configure network systems, coordinate new technology-based labs, maintain accurate documentation of configurations, and develop training courses to build core and advanced

Qualifications

• Associate degree or equivalent preferred with hands-on network design experience.
• Three years of successful work experience designing and configuring structured networks.
• Hands-on experience with TCP/IP, SNA, ethernet, hubs and multiprotocol routers and switches.
• Two years employee or project management experience preferred.

Responsibilities

• Supervise and evaluate daily work performance of Network Analyst staff.
• Provide hardware, software and networking support to end-users throughout the county.
• Plan and install network and software following design specifications.
• Collaborate with the Director of Technology Services in the development of Professional Development objectives for the Network Analyst and technology support staff.
• Research and recommend new technologies that may add value and quality to the school system operations.
• Design and configure network systems to operate according to design specifications.
• Coordinate and actively participate in the installation of new technology based labs.
• Consult with users to define technical needs and requirements.
• Maintain a database that tracks and manages the network configuration for each school/site.
• Ensure that the technology naming and numbering standards are followed.
• Define training needs and requirements to ensure smooth network operations.
• Thoroughly document unique networking solutions, configurations and share that information with Cherokee County technology personnel.
• Setup, test and provide training on all technologies as acquired by the Cherokee County School District.
• Develop and maintain training courses that will support basic network fundamental skills, as well as advanced technical skills.
• Attend and participate in staff meetings.
• Professionally represent the school district at meetings, conventions and conferences when required and approved.
• Maintain a positive, professional, and safe work environment.
• Perform and promote all activities in compliance with equal employment and nondiscrimination policies of the Cherokee County School District.
• Possess and maintain valid and appropriate license, certificate and/or credential as may be required for this position.
• Follow work scheduling and attendance requirements in a regular, predictable and punctual manner.
• Participate in training programs to increase skills and proficiency related to assignments.
• Review current developments, literature and technical sources of information related to job responsibility.
• Ensure adherence to good safety procedures.
• Follow federal and state laws, as well as School Board policies.
• Perform other duties as assigned.

Skills

TCP/IP

SNA

Ethernet

Network design

Project management

Education

Associate Degree or equivalent

Tools

Routers and switches

LAN/WAN hardware

Network management software

Job description

IMPORTANT NOTES

Job Description Code: 6G.010

Division/Department: Technology and Information Services

Pay Grade: T-6

Pay Type: Salaried; Exempt

Retirement: TRS

Contract Work Year: 233 Days

Reports To: Executive Director, Business Information Services

Evaluation Instrument: PEI

Minimum Qualifications

Associate Degree or equivalent preferred. Three years successful work experience designing and configuring structured networks and supporting LAN products and applications. Hands-on experience with TCP/IP, SNA, ethernet, fast ethernet, hubs and multiprotocol routers and switches. Two years employee/project managerial experience preferred.

GOAL

Ensure the proper operation of the Local and Wide Area Networks throughout the school district, and provide second level hardware, software and networking support to all school facilities.

Representative Duties & Responsibilities

• Supervise and evaluate the daily work performance of the Network Analyst staff.
• Provide hardware, software and networking support to end-users throughout the county.
• Supervise the planning and installation of network and computer software.
• Collaborate with the Director of Technology Services in the development of Professional Development objectives for the Network Analyst and technology support staff.
• Research and recommend new technologies that may add value and quality to the school system operations.
• Design and configure network systems to operate according to design specifications.
• Coordinate and actively participate in the installation of new technology based labs.
• Consult with users to define technical needs and requirements.
• Maintain a database that tracks and manages the network configuration for each school/site.
• Ensure that the technology naming and numbering standards are followed.
• Define training needs and requirements to ensure smooth network operations.
• Thoroughly document unique networking solutions, configurations and share that information with Cherokee County technology personnel.
• Setup, test and provide training on all technologies as acquired by the Cherokee County School District.
• Develop and maintain training courses that will support basic network fundamental skills, as well as advanced technical skills.
• Attend and participate in staff meetings.
• Professionally represent the school district at meetings, conventions and conferences when required and approved.
• Maintain a positive, professional, and safe work environment.
• Perform and promote all activities in compliance with equal employment and nondiscrimination policies of the Cherokee County School District.
• Possess and maintain valid and appropriate license, certificate and/or credential as may be required for this position.
• Follow work scheduling and attendance requirements in a regular, predictable and punctual manner.
• Participate in training programs to increase skills and proficiency related to assignments.
• Review current developments, literature and technical sources of information related to job responsibility.
• Ensure adherence to good safety procedures.
• Follow federal and state laws, as well as School Board policies.
• Perform other duties as assigned.

IMPORTANT NOTES

Essential Duties

Job descriptions are designed and intended only to summarize the essential duties, responsibilities, qualifications, and requirements for the purpose of clarifying the general nature and scope of a position’s role as part of the overall organization. Job descriptions do not list all tasks an employee might be expected to perform, and they do not limit the right of the employer/supervisor to assign additional tasks or otherwise to modify duties to be performed – even if seemingly unrelated to the basic job. Every employee has a duty to perform all assigned tasks. (An employee who is assigned a duty or task believed to be unlawful should report the assignment to the Chief Human Resources Officer.) It should also be noted the order of duties/ responsibilities as listed in the job description is not designed or intended to rank the duties in any order of importance relative to each other.

Minimum Requirements

In filling a vacant position, preferred or required credentials regarding education, training, experience, and other bona fide occupational qualifications may be established. The credentials shown in this job description may be interpreted only as the minimum criteria existing at the time the description was developed. Other bona fide occupational qualifications and criteria may be utilized as needed in the selection process.

Fringe Benefits

FICA is paid by the employee and matched by the School District. Temporary workers do not qualify for employee benefits.

Adopted: February 2017, July 2019

Revised: July 2023, July 2024, July 2025