Technology Support Analyst I

Florida Atlantic University; Boca Raton (FL); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Flexible Spending plans

PSLF program

Sick Leave Pool

Job summary

Florida Atlantic University in Boca Raton seeks a Technology Support Analyst I to provide frontline technical support for FAU users, handling requests via phone, chat, tickets, and in-person visits. You will log and resolve tickets, assist with login, password resets, Wi-Fi, and email configuration, and support hardware/software for desktops and devices.

The role requires a Master’s or Bachelor’s with 2 years of experience, strong writing and communication skills, and a valid driver’s license.

Qualifications

• Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience.
• Experience supporting mobile devices: iPhone, Android, Windows phones.
• Solid technical writing skills.
• Good written and verbal communication and customer service skills.

Responsibilities

• Handle incoming technical support requests via phone, chat, tickets, and walk-ins.
• Create, log, update, and resolve technology tickets using the ticketing system.
• Provide first-line support for login assistance, password resets, Wi-Fi and email configuration.
• Support installation, configuration, maintenance, and support of hardware and software for desktops, laptops, mobile devices, LANs and WANs.
• Basic troubleshooting of software, network, and hardware-related issues.
• Create documentation for the knowledge base.

Skills

Technical support

Customer service

Technical writing

Verbal communication

Written communication

Education

Master's degree

Bachelor's degree + 2 years experience

Job description

For more information on everything FAU has to offer, please visit www.fau.edu/jobs.Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.Position Summary:Florida Atlantic University is seeking a Technology Support Analyst I in Boca Raton, FL.The Technology Support Analyst I receives incoming requests from the Manager of Technology Support Services within Enterprise Support to resolve or expedite the resolution of computer-related problems. The nature and functionality of the projects vary by individual and change over time as necessary to accomplish the University's academic mission.Serves as a staff member for Technology Support Services within Enterprise Support and is responsible for providing technical support to the FAU user community.Summary of Responsibilities:Handles incoming technical support requests via phone, chat, tickets, and walk-ins.Create, log, update, and resolve technology tickets effectively and efficiently using the appropriate ticketing system.Provides first-line support for user management requests, including login assistance, password resets, and Wi-Fi and email configuration.Supplies first-line support for the installation, configuration, maintenance, and support of hardware and software for desktops, laptops, wireless and cellular devices, peripherals, LANs, and WANs.Basic troubleshooting of software, network, and hardware-related issues.Creates documentation and knowledge-sharing communication to support the Office of Information Technology’s technical support knowledge base.Maintain/enhance technical expertise level by keeping current with industry standards and technical trends.Performs other job-related duties for the position as assigned.FAU Benefits and PerksIf Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.State retirement options including tax-deferred annuities and Roth 403(b) plans.State employees Public Service Loan Forgiveness (PSLF) program.Sick Leave Pool Program.Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).Paid Community Engagement Volunteer Service DayEmployee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.phpExplore Living in Palm Beach CountyThe goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDBMinimum Qualifications:Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience.Preferred Qualifications:Experience supporting the following mobile devices: iPhone, Android, and Windows phones.Solid technical writing skills.Good written and verbal communication, and superior customer service skills are essential.Valid driver's license.Salary:$45,000 - $52,000 annually.Exempt Administrative, Managerial, Professional (AMP)College or Department:OIT: Technology Support ServicesLocation:Boca RatonWork Days and Hours:Monday - Friday, 8:00 a.m. - 5:00 p.m.Application Deadline:2026-08-24Special Instructions to Applicant:APPLICATION DOCUMENTS REQUIRED:ResumeOFFICIAL SEALED TRANSCRIPTS REQUIRED:Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.PRE-EMPLOYMENT SCREENINGS REQUIRED:Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.REQUEST FOR ACCOMMODATIONS:Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at [e-mail]. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.