Technology Success Engineer

Jobot; Philadelphia (Philadelphia County); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Paid time off & holidays

Training & certification support

Work with Microsoft, networking, cloud

Local travel to client sites

Job summary

Jobot is seeking a Technology Success Engineer in the Philadelphia area to own technical ownership for a portfolio of client environments. You’ll perform proactive assessments, optimize networks and security, and collaborate with internal teams to deliver reliable IT services.

The role emphasizes hands-on administration of Microsoft 365, Windows Server, AD, and network gear, with travel to client sites and a commitment to customer-first service.

Qualifications

• 2+ years in IT support, network administration, or MSP experience.
• Hands-on experience supporting Microsoft-based environments.
• Experience with Microsoft 365 administration.
• Working knowledge of Windows Server, AD, Group Policy, DNS, DHCP.
• Experience configuring and troubleshooting firewalls, switches, WLANs, VLANs, VPNs.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work independently while managing multiple client environments.
• Valid driver's license and local travel ability.

Responsibilities

• Serve as primary technical resource for assigned client accounts.
• Perform proactive infrastructure assessments and health checks.
• Analyze networks, servers, cloud services, and security posture for optimization.
• Recommend and implement infrastructure improvements and best practices.
• Provide onsite technical support for escalated issues and installations.
• Configure and support networking equipment including firewalls, switches, WLANs, VLANs, VPNs.
• Administer Microsoft 365, Windows Server, AD, Group Policy, DNS, DHCP.
• Support endpoint security, backup, and disaster recovery solutions.
• Collaborate with vCIOs, Project Engineers, and Service Desk teams to identify risks and solutions.
• Maintain documentation of client environments, configurations, credentials, and processes.
• Communicate technical findings and recommendations clearly to clients.
• Help maintain infrastructure, security, and operational standards.

Skills

Troubleshooting

Communication

Customer service

Independent work

Multi-client management

Education

CompTIA Network+

CompTIA Security+

Microsoft Certifications

Cisco Certifications

Tools

Microsoft 365

PowerShell

ConnectWise

Datto

Kaseya

IT Glue

Job description

Drive Client Success Through Proactive IT Solutions

Salary: $80,000 - $95,000 per year

A bit about us:

We are a growing Managed IT Services Provider (MSP) dedicated to helping businesses maximize the performance, security, and reliability of their technology environments. Our team partners closely with clients to proactively manage their infrastructure, reduce risk, and implement technology solutions that support long-term business success.

We believe in building lasting client relationships through exceptional service, technical expertise, and a proactive approach to IT. Our collaborative culture encourages continuous learning, professional growth, and the opportunity to work with a wide range of technologies across diverse client environments.

Why join us?

• Competitive Compensation based on experience
• Comprehensive Benefits including Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off & Paid Holidays
• Ongoing technical training and certification support
• Opportunity to work with the latest Microsoft, networking, and cloud technologies
• Exposure to a variety of client environments and infrastructure projects
• Career advancement within a growing Managed Services organization
• Collaborative, team-oriented culture with experienced engineers
• Local travel with the ability to work directly with clients and make a meaningful impact

Job Details

he Technology Success Engineer serves as the dedicated technical owner for an assigned portfolio of clients. This role combines systems administration, network engineering, infrastructure optimization, and customer support to ensure client environments remain secure, reliable, and aligned with industry best practices. You'll proactively assess client IT environments, identify opportunities for improvement, implement technical solutions, and serve as a trusted advisor while collaborating with internal engineering, project, and service teams.

Responsibilities

• Serve as the primary technical resource for assigned client accounts
• Perform proactive infrastructure assessments and technology health checks
• Analyze client networks, servers, cloud services, and security posture for optimization opportunities
• Recommend and implement infrastructure improvements and best practices
• Provide onsite technical support for escalated issues, installations, and troubleshooting
• Configure, maintain, and support networking equipment including firewalls, switches, wireless access points, VLANs, and VPNs
• Administer Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, DHCP, and Windows operating systems
• Support endpoint security, backup, and disaster recovery solutions
• Collaborate with vCIOs, Project Engineers, and Service Desk teams to identify risks and implement solutions
• Maintain accurate documentation of client environments, configurations, credentials, and processes
• Communicate technical findings and recommendations clearly to clients
• Help maintain infrastructure, security, and operational standards across client environments

Qualifications

Required

• 2+ years of IT support, Network Administration, or Managed Services (MSP) experience
• Hands-on experience supporting Microsoft-based environments
• Experience with Microsoft 365 administration
• Working knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP
• Experience configuring and troubleshooting:
  • Firewalls
  • Managed Switches
  • Wireless Access Points
  • VLANs
  • VPNs
• Strong troubleshooting and analytical skills
• Excellent communication and customer service abilities
• Ability to work independently while managing multiple client environments
• Valid driver's license with the ability to travel locally

Preferred

• MSP experience
• Experience with ConnectWise, Datto, Kaseya, or similar PSA/RMM platforms
• IT Glue or similar documentation platform experience
• PowerShell scripting or automation experience
• macOS support experience
• Industry certifications such as:
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft Certifications
  • Cisco Certifications
• Travel
  • Local travel to client sites as needed
  • Reliable transportation and valid driver's license required
  • Primarily daytime travel with minimal overnight travel

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.