Technology Specialist

Net Conversion LLC; Orlando, Northern (FL, KY); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary

Paid medical at base tier

Unlimited PTO

401k Match

Hybrid work schedule

Wellness Initiatives

Summer Fridays

Pet Benefits

Job summary

Net Conversion in downtown Orlando is seeking a proactive Technology Specialist to join the Analytics team. You will be the primary IT contact for day-to-day support, device management, and security in a predominantly Apple environment, enabling the team to work smoothly on client projects.

You will partner with the Data & Infrastructure Engineering groups on projects, manage access controls in Google Cloud and related platforms, and contribute to security, MFA, and 2FA efforts while supporting

Qualifications

• > 1-3 years IT support, helpdesk, or sysadmin experience
• > Hands-on with macOS/Apple hardware
• > Familiarity with Google Workspace and password managers
• > Basic MDM concepts; Mosyl a plus
• > Fundamental networking (DNS, DHCP, VPNs, Wi-Fi)
• > Strong communication and problem solving
• > SQL and Python are a plus

Responsibilities

• Identity, Access & Security Management including Google Workspace, 1Password, and security protocols
• End-user support for onsite and remote employees; device provisioning and offboarding
• Engineering support and cloud administration; IAM roles and basic GCP configuration
• Assist engineering on Conversionmics data management software QA and maintenance
• SaaS product security duties; ensure 2FA and secure documentation

Skills

IT Support

macOS

Networking

Customer Service

SQL

Python

Tools

Google Workspace

1Password

Mosyl MDM

Apple Business Manager

Job description

Description

About Net Conversion:

We're a data-obsessed marketing and analytics agency in downtown Orlando, driven by a relentless pursuit of 'more' -for our clients and ourselves. Our people are our differentiator, fostering a unique, award-winning culture (10+ times 'Best Place to Work') that champions disruptive thinking and work-life balance. We're not corporate,we're better, and hopefully, you'll learn why!

JOB TITLE: Technology Specialist

DEPARTMENT: Analytics

REPORTS TO: Manager, Marketing Science & Engineering

MAJOR PURPOSE:

We are seeking a proactive and tech-savvy Technology Specialist to join our Technology team. In this role, you will serve as the primary point of contact for day-to-day IT support, system administration, and device management across the agency. Operating in a predominantly Apple-based environment, you will ensure our team has seamless access to the tools, security infrastructure, and hardware necessary to drive performance for our clients.

Beyond traditional IT service desk duties, you will partner closely with our Data & Infrastructure Engineering teams, supporting specialized technical projects, and managing access controls across our cloud environments.

MAJOR RESPONSIBILITIES:

1. Identity, Access & Security Management

• Working with Google Workspace, 1Password and other platforms to enforce agency security protocols
• Work with external vendors KnowBe4 and network security
• Web and miscellaneous tech access and security

2. End-user Support

• Provide Primary technical support to onsite and remote employees
• Manage deployment, provisioning and maintenance, on and offboarding for computers and phones, including Mosyl MDM, Apple Business Manager and others
• Maintain audio/visual (A/V) equipment, conference room technology, printers, and network hardware across physical office locations
• Maintain an accurate inventory of hardware, software licenses, and IT assets

3. Engineering Support & Cloud Administration

• Partner with software and data engineering teams to manage user access, IAM roles, and basic configuration within Google Cloud Platform (GCP)

Additional Responsibilities

As part of the technology and analytics team, you will be exposed to and should expect to support additional work on the engineering and development teams.

4. Assist engineering teams working in Conversionmics, our proprietary data management software, including QA on our data management systems, maintenance, and adhoc tickets

5. Saas Product Security

• Net Conversion owns and operates a proprietary technology, built on BigQuery with CloudRun functionality.
• Ensuring we maintain security standards, documentation, 2FA, etc with the product.
• Working with our development to provide product feedback for improvements

Requirements

CANDIDATE SHOULD HAVE:

• 1-3 years of experience in IT support, helpdesk, or systems administration roles.
• Hands-on experience supporting macOS/Apple hardware environments.
• Familiarity administering Google Workspace and password management platforms (e.g., 1Password).
• Basic understanding of Mobile Device Management (MDM) concepts (experience with Mosyl is a strong plus).
• Fundamental understanding of networking (DNS, DHCP, VPNs, Wi-Fi configuration).
• Strong communication and problem-solving skills with a customer-service mindset.
• Additional technical skills in SQL & Python experience a plus.

What does Net Conversion have to offer?!

• Competitive Salary
• Paid medical at the base tier for the employee only
• All the standard medical, dental, vision options
• Unlimited PTO
• 60% STD at no cost to the employee
• 7 weeks Paid Parental leave after 1 years of service
• Supplemental product options such as critical illness, cancer, hospital, life, and more
• 4% 401k Match
• Optional/flex Hybrid work from schedule for those employees in our Orlando FL, Chicago IL or Charlotte NC office
• Wellness Initiatives
• Summer Fridays (office closes at 2pm)
• Pet Benefits
• 3, 5 & 10 year anniversary milestone gifts

Net Conversion does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Net Conversion is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].