Technology Services Lead

Bank of America; Plano (TX); On-site; USD 92,000 - 160,000; Full time

Job summary

Bank of America is seeking an experienced SQL Server Database Administrator to lead day-to-day team activities, manage on-call schedules, and mentor teammates. You will optimize performance, implement security controls, and coordinate with DevOps and application teams to support enterprise-critical databases.

Required 10 years of experience in large SQL Server environments, deep Windows Server knowledge, and strong performance tuning skills.

Qualifications

• 10 years of job-related experience in SQL Server environments.
• Strong experience managing and supporting large-scale, enterprise-wide SQL Server environments in complex, high-availability production settings.
• Deep understanding of Windows Server administration, configuration, troubleshooting, and performance optimization.
• Knowledge of SQL Server performance tuning, indexing strategies, resource management, and health monitoring.
• Experience with database security best practices including access controls, encryption, auditing and regulatory compliance.
• Ability to design, implement, and maintain secure, scalable, and highly available database solutions that support critical business operations.

Responsibilities

• Manage day-to-day activities and prioritize tasks for the team, ensuring SLAs.
• Provide escalation point for team members and triage high-priority incidents.
• Perform responsibilities of team members across related squads.
• Collaborate with other teams to ensure alerts, dashboards, and monitoring are in place for new projects.
• Assist with resource interviews and onboarding processes.
• Conduct access reviews and compliance activities.
• Create on-call rotation schedules and ensure off-hours coverage.
• Maintain system stability, resiliency, and performance across supported systems.
• Tune queries, optimize indexing, and analyze execution plans for performance.
• Support database upgrades, migrations, and cluster expansions with minimal downtime.
• Work with application and DevOps teams on database-related deployments and troubleshooting.

Skills

Collaboration

Influence

Production Support

Risk Management

Solution Design

Analytical Thinking

Architecture

Innovative Thinking

Result Orientation

Stakeholder Management

Adaptability

Automation

DevOps Practices

Project Management

Solution Delivery

Process

Tools

Linux

PowerShell

Python

Azure

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary

This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

Experience

Experienced Microsoft SQL Server Database Administrator with strong expertise in planning, designing, development, and implementation of complex database solutions, often leveraging new technologies. Serve as subject matter expert. Manages multiple complex projects and lead activities of a team related to special initiatives or operations. Adept at optimizing database performance, ensuring high availability, and supporting mission-critical applications in enterprise environments.

Responsibilities

• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows
• Manages the stability, resiliency, reliability, and performance of a wide array of supported systems
• Optimize database performance through query tuning, indexing strategies, and execution plan analysis.
• Monitor system performance and conduct capacity planning to support growing workloads.
• Troubleshoot and resolve database performance issues, replication errors, and production incidents, ensuring minimal downtime.
• Troubleshoot and resolve database performance issues, replication errors, and production incidents, ensuring minimal downtime.
• Implement and manage security controls, including authentication, authorization, and encryption.
• Performs access reviews, conducts audit and compliance activities.
• Work with appropriate teams to ensure alerts, monitoring, dashboards, and processes are implemented appropriately for new projects and initiatives
• Develop and maintain automation scripts using Python and Shell scripting to streamline database maintenance, backups, and monitoring.
• Perform database upgrades, migrations, and cluster expansions with minimal impact on production systems.
• Collaborate with application and DevOps teams to support database-related requirements, deployments, and troubleshooting.

Required Qualifications

10 years of job-related experience required. Strong experience managing and supporting large-scale, enterprise-wide SQL Server environments in complex, high-availability production settings. Deep understanding of Microsoft Windows Server operating systems, including administration, configuration, troubleshooting, and performance optimization. Proven expertise in SQL Server performance tuning, including query optimization, indexing strategies, resource management, and database health monitoring. Strong knowledge of database security best practices, including access controls, encryption, vulnerability management, auditing, and regulatory compliance. Demonstrated ability to design, implement, and maintain secure, scalable, and highly available database solutions that support critical business operations.

Desired Qualifications

Financial industry experience required. Proficiency with Linux administration and scripting Powershell or Python programming knowledge. Cloud experience including Microsoft SQL Server on Microsoft Azure

Skills

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Adaptability
• Automation
• DevOps Practices
• Project Management
• Solution Delivery
• Process

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency Details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay and benefits information

Pay range $92,100.00 - $160,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan.

Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement

https://careers.bankofamerica.com/en-us/privacy-notice

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America's efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency

https://careers.bankofamerica.com/en-us/pay-transparency