Technology Services Coordinator

CBE Companies; Cedar Falls (IA); Remote; USD 70,000 - 80,000; Full time

Job summary

A leading contact center services provider in Cedar Falls is seeking a Technology Services Coordinator to manage IT procurement and vendor relationships. This role involves budgeting, invoice processing, and contract negotiations in a fast-paced environment. The ideal candidate has over 3 years of experience in technology operations support and is detail-oriented. Attractive benefits and a supportive work culture are offered, along with a competitive salary between $70k and $80k.

Benefits

Excellent benefits package

Ongoing training & support

Career advancement opportunities

Qualifications

• Minimum of 3+ years of experience in IT procurement or vendor management.
• Must be able to obtain government clearance after hire.
• Strong understanding of contract and license management best practices.
• High proficiency in Microsoft 365 applications.
• Excellent analytical and negotiation skills.

Responsibilities

• Manage IT procurement processes for hardware, software, and services.
• Coordinate budgeting activities and expense tracking.
• Oversee invoice processing and reconciliation.
• Participate in IT contract negotiations and renewals.
• Maintain records of vendor agreements and licenses.

Skills

IT procurement

vendor management

technology operations support

contract management

budget tracking

Microsoft 365

excellent communication

Tools

procurement platforms

ERP tools (e.g., Workday, Protecht)

Job description

Job Description

CBE Companies, a global provider of contact center services, has an immediate need for a Technology Services Coordinator and we would LOVE to connect with you about this exciting career opportunity! As a result of exceptional performance and growth in our industry, we are looking for the "Best-of-the-Best" to join our winning team and support both recent and future growth! Why would CBE be a good fit for you?

With over 1200 employees currently, CBE has been providing quality jobs throughout the US for 90 years-and we\'re still going strong because we offer employees:

• Excellent benefits package; medical, dental, and vision coverages, 401K retirement plan with company match, tuition reimbursement, paid time off, amongst many other perks!
• Ongoing training & support!
• Career culture with many opportunities for advancement!

Come work for Training magazine Top 100 award winner! Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to "doing the right thing"; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success-and we\'re looking for people who value opportunity, challenge, innovation, results, and FUN!

Invest in your future with a company that will invest in YOU!

Role Summary

The Technology Services Coordinator will provide critical operational and financial support to the IT department, reporting directly to the CIO. This role will primarily be responsible for IT procurement, budgeting, invoice and vendor management, contract negotiation, and license tracking. The ideal candidate we are looking for is organized, detail-oriented, and experienced in managing vendor relationships and supporting technology operations in a fast-paced, multi-location organization.

Job Details

• Remote opportunity!
• Manage end-to-end IT procurement processes for hardware, software, and services, including RFPs, vendor selection, and order tracking.
• Coordinate budgeting activities, including expense tracking, forecasting, and preparation of reports for IT leadership.
• Oversee invoice processing and reconciliation, ensuring timely and accurate payments.
• Participate in IT contract negotiations, renewals, and terms alignment with internal policies and budget constraints.
• Maintain comprehensive records of vendor agreements, service-level agreements (SLAs), and licensing inventories.
• Ensure all technology contracts and licenses are tracked and proactively managed for compliance and renewals.
• Collaborate with IT, legal, finance, and procurement departments on vendor risk assessments and documentation.
• Maintain IT policies and procedures
• Perform audits and ensure compliance of IT activities such as Inventory Management, IT Ticket Response, IT Policy and Procedures, Security and audits as identified
• The Company reserves the right to change or assign other duties to this position as appropriate.
• Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities.

Job Requirements

• Minimum of 3+ years of experience in IT procurement, vendor management, or technology operations support
• Must be able to obtain government clearance after hire. US Citizenship is required by the US government in order to obtain government clearance.
• Familiarity with procurement platforms and ERP tools (e.g., Workday, Protecht)
• Strong understanding of contract and license management best practices
• Experience supporting budget tracking, invoice processing, and vendor communications
• Excellent communication, negotiation, and analytical skills
• High proficiency in Microsoft 365 (Excel, Teams, Outlook)
• Strong attention to detail and organizational skills.

The starting pay range for this position is $70,000 - $80,000/year. An individual\'s actual compensation will depend on the individual\'s qualifications and experience.

CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background check and drug testing required.

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CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.