Technology Sales Support Specialist – Hybrid IL R0049204

Wolters Kluwer; Chicago (IL); Hybrid; USD 76,000 - 106,000; Full time

Job summary

Wolters Kluwer is seeking a Technology Sales Support Specialist to join their hybrid cloud presales team. This role involves providing technical support in cloud security, collaborating with sales teams, and engaging with clients to meet their compliance and business needs, ultimately contributing to the success of Enablon's SaaS offerings.

Benefits

Medical, Dental, & Vision Plans

401(k)

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Qualifications

• Fluent in English and additional languages (e.g., Spanish, French).
• 1 year of Information Technology experience required or relevant work experience.
• Experience in a dynamic and high-pressure environment preferred.

Responsibilities

• Support sales, including bid responses and technical discussions.
• Provide expert knowledge in cloud security and compliance.
• Collaborate during the pre-sales process to understand client needs.

Skills

Customer relationship management

Collaboration

Communication

Detail-oriented

Technical knowledge in cloud

Education

Master's degree in computer science, Information Technology, or similar

Tools

AZ900

AWS Cloud Practitioner

CCSP

CompTIA Security+

Job description

Technology Sales Support Specialist – Hybrid IL R0049204 | CPESG | Enablon EHS - North America – Wolters Kluwer

About the Role
As a Technology sales support specialist, you will join the cloud presales team responsible for representing Wolters Kluwer in the Sales cycle as a Cloud and Security Subject Matter Expert. In this role, you will be a key contributor, working closely with sales, legal, compliance, cloud operations and our product team to sell the Enablon Cloud SaaS offering.

As a contributor in the NAM (North American) region, you will be providing expertise, advice, training and technical support for various pre-sales activities.

In your day-to-day life, you will work closely with the Sales Team to understand our customers' requirements, answer requests for proposal, requestion for information, and security questionnaires, stay up to date with the market standard for cloud security and local regulations that might impact our Cloud SaaS Offering, review the InfoSec portion of contracts, present our cloud service catalog and deployment models, and interact with prospects and customers regarding our Enablon SaaS Cloud Offering.

NOTE: This is a hybrid role, with the expectation of two-days a week in a Wolters Kluwer office. Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. | Please view the site office location directory for potential office preferences nationwide. http://bit.ly/Find_A_WK_Office

Additional Information: Enablon | Wolters Kluwer | Website|News|Insights|LinkedIn |Twitter

Requirements

• Travel Up to 5% (onsite customer presentations)
• Strong customer relationship management experience and cross-teams collaboration skills
• Ability to understand and work with new emerging technologies, methodologies, and solutions in the Cloud.
• Must enjoy working in a highly collaborative and fast paced environment.
• Ability to communicate complex topics to different levels in an organization
• Familiarity with regulatory compliance and industry best practices such as HIPAA, NIST, FedRAMP, security and privacy ISO27001 and SOC 1/2, audit and compliance.
• Familiarity with IT frameworks such as NIST-CSF

Additional Education, Certifications, Knowledge, skills & abilities

• Master's degree in computer science, Information Technology, or similar field
• Fluent in English and additional language (e.g. Spanish, French)
• Excellent client-facing presentation
• Self-motivated and continuous learner
• Detail-oriented and analytical
• Experience working in a dynamic and high-pressure environment
• 1 year of Information Technology experience required or relevant work experience
• Security and Cloud related certification are preferred, such as but not limited to AZ900, AWS Cloud Practitioner, CCSP, CompTIA Security+

Essential Duties and Responsibilities

• Supporting sales, including activities such as supporting bid responses (RFx), technical discussion/presentation, coordination of supporting technical resources and contract review.

• Providing expert technical knowledge in the areas of:
• Assist and facilitate the conversation around security, audit, compliance, data sovereignty, penetration test findings, cloud security controls, access and identity management, and software security.
• Explain how processes work around incident handling and proper change management.
• Benefits of using public clouds like Azure and AWS.
• Collaborate with prospects during the pre-sales process to understand their strategic, business, technical and security and compliance needs.
• Analyze the clients’ overall technical requirements throughout the sales process, understand the key customer technical challenges and translate these into the right cloud services offering to meet their business needs.
• Explain, educate and breakdown complex technical topics and integrations in a clear and articulate manner through different training and workshops.
• Provide in-depth knowledge of the Enablon SaaS cloud platform.
• Support a successful transition from pre-sales to project implementation.
• Follow market trends around cloud and industry best practices, building deep relationships with technical leaders inside and outside of the company, contributing to publications, white papers, blogs and sales collateral.
• Participates in projects and business transformation activities related to the Cloud Services line of business.

Additional Information:
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

· Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84.

· Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

· CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.

· WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 .

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. #LI-Hybrid

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700