Technology, Quality, and Delivery Specialist

1 O.C. Tanner Company; Salt Lake City (UT); Hybrid; USD 70,000 - 95,000; Full time

Job summary

O.C. Tanner Company in Salt Lake City seeks a Technology, Quality & Delivery Specialist to assure quality and timely delivery of new technology features and to support existing ones.

You will work with Product Development, other team members, and the Client Success group to meet business requirements. You will participate in feature initiatives, assist with process improvements, and help with documentation, training, and communications for rollouts.

Qualifications

• Bachelor's Degree preferred with 2–4 years relevant experience.
• Ability to analyze information and apply to business processes.
• Strong communication and demos for End Users.

Responsibilities

• Assure Quality and Timely Delivery of New Technology Features and support for existing features, working with other Team Members, Product Development and assuring Business Requirements are being met.
• Participate in projects involving leader-assigned features and process improvement.
• Provide support to Client Success team members related to software features and applications.
• Facilitate and support new feature rollouts, including documentation, training, and communication.
• Partner with Product teams in new feature discovery, beta client research/pilots, and user acceptance testing.

Skills

Business acumen

Learning software quickly

Clear communication

Stakeholder relationships

Business analysis

Research

Interpersonal skills

Collaboration

Education

Bachelor's degree or higher

Tools

PM Tools

Excel

PowerPoint

Word

Job description

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces. Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.

Technology, Quality & Delivery Specialist

Hybrid Work Schedule-Monday through Wednesday at office, Thursday & Friday option at home.

Job Description

• Assure Quality and Timely Delivery of New Technology Features and support for existing features, working with other Team Members, Product Development and assuring Business Requirements are being met.
• Participate in projects involving leader-assigned features and process improvement.
• Provide support to Client Success team members related to software features and applications.
• Facilitate and support new feature rollouts, including documentation, training, and communication.
• Partner with Product teams in new feature discovery, beta client research/pilots, and user acceptance testing.

Required Job Skills and Abilities

• Demonstrate high business acumen potential, including recognition of connected business processes.
• Technical skills: Adept at learning new software/features; use provided tools (Excel, PowerPoint, Word, PM Tools) quickly and expertly to support assignments.
• Communication: Ability to clearly articulate how a feature works, including feature changes; Conduct demos and explain key features to End Users.
• Relationships: Build high-level working relationships with Product Owners, Stakeholders, and Department Members.
• Skilled in Business Analysis: Ability to analyze information and apply to business process problem/solution scenarios; ability to listen, ask questions and brainstorm using information and data to understand problems, create options and determine the most ideal solutions.
• Skilled in Research: Ability to find information, answers, and effective solutions quickly and efficiently.
• Skilled in Interpersonal Relationships: Ability to work well with others, consider others' perspectives, and build necessary, ongoing relationships.
• Skilled in Collaboration: Ability to include individuals and groups in solution-thinking research.

Education

Bachelor's Degree preferred 2 to 4 years of relevant experience

We create inspiring workplaces for some of the biggest and best companies in the world. And we do it within our own teams every day. That’s one reason we made the Fortune 100 Best Companies to Work For list in 2021. Join us and watch people thrive at work—including you. With seven global offices and employees working around the world, we’re committed to creating an atmosphere where every person can share their talents and reach their potential.