Technology Program Manager, Protective Services

OhioX; Columbus (OH); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Job summary

Nationwide is seeking a Technology Program Manager to lead end-to-end technology programs supporting our operations. You will guide initiatives from planning through deployment and into steady-state operations, partnering with business and technology stakeholders to deliver innovative solutions that meet evolving needs.

This role emphasizes governance, reporting, risk management, and cross-functional collaboration in a fast-paced environment.

Qualifications

• Six or more years of experience in technology or related field.
• Three years demonstrated proficiency in delivering outcomes/projects.
• Undergraduate studies (bachelor's degree preferred).
• Technology certifications or PMI, SAFE, Agile or Lean designations encouraged.

Responsibilities

• Lead complex technology programs from concept through deployment and operations.
• Align priorities with internal and external stakeholders and manage dependencies.
• Establish governance, transparency, accountability and decision-making.
• Deliver executive-ready status reporting, dashboards, financial tracking, milestones, and risk communications.
• Identify and escalate issues impacting scope, schedule, budget, or outcomes.

Skills

Program leadership

Project management

Self-starter

Communication

Budget & risks

Stakeholder management

Education

Bachelor's degree

Job description

Looking for an opportunity to make a real impact while helping shape the future of a growing and dynamic team?

Technology Program Manager

We\'re seeking a highly organized, self-driven Technology Program Manager to lead strategic initiatives supporting our Protective Services organization. In this role, you\'ll own the end-to-end delivery of technology programs, guiding projects from initial planning and scope definition through implementation, execution, and successful transition to ongoing operations.

You\'ll partner with stakeholders across the business and technology teams to drive meaningful outcomes, ensure alignment, and deliver innovative solutions that support our evolving business needs.

What You\'ll Do

• Lead complex technology programs from concept through deployment and operational handoff.
• Partner with internal and external stakeholders to align priorities, manage dependencies, and achieve business objectives.
• Establish and maintain strong program governance, ensuring transparency, accountability, and effective decision-making.
• Deliver executive-ready status reporting, dashboards, financial tracking, milestone updates, and risk management communications.
• Proactively identify, manage, and escalate issues that could impact scope, schedule, budget, risk, or business outcomes.
• Leverage project management, collaboration, financial tracking, and reporting tools to provide accurate delivery insights and support data-driven decisions.
• Foster strong communication and collaboration across cross-functional teams in a fast-paced environment.

What We\'re Looking For

• Proven experience leading technology projects and programs with multiple stakeholders and competing priorities.
• Exceptional project management, organization, and prioritization skills.
• A proactive, self-starter mindset with the ability to work independently and drive results.
• Strong communication and relationship-building skills, including experience presenting to senior leadership.
• Demonstrated ability to manage budgets, timelines, risks, and dependencies effectively.
• Experience within Corporate Real Estate (CRE) or Protective Services environments is a plus, but not required.

Why Join Us?

This is an opportunity to play a key role in delivering technology solutions that support critical business operations while joining a team that is growing, evolving, and making a difference. If you thrive on bringing structure to complexity, influencing outcomes, and leading impactful technology initiatives, we\'d love to hear from you.

This position is based in Columbus, Ohio and follows a hybrid work model, with an expectation of working in the office 3-5 days per week.

Work Authorization: This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the STEM OPT Extension program.

Job Description Summary

If you\'re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide\'s industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Delivery Leader you’ll be responsible for delivering value and outcomes. Delivery leaders are expected to have an end-to-end vantage point on delivery, manage dependencies, remove blockers, engage partners, manage financials, maximize vendor relationships, and enable an iterative delivery of value. You will need to keep pace with software delivery and organizational change methods and tools. Delivery leaders should also understand relevant Financial and Agile/Lean/DevOps tools and techniques.

Key Responsibilities

• Drives the End to End delivery of expected business outcomes, realization of benefits as outlined in the business case, drives incremental value, drives incremental planning, and drives dependency scope definition.
• Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Responsible for the communication, critical issues, visibility, change management guidance to deliver business outcomes.
• Key contributor in the facilitation of contract negotiations, statement of work development and vendor oversight toward expected goals.
• Drives the prioritization of deliverables, handles moderate to complex issues/risks, governs dependencies.
• Is responsible for the delivery of status/health reports to drive value delivery tracking (ex: KPIs), optimizes the flow of value and ensures demand/capacity is handled.
• Works with medium to large project/product financials.
• Serves as a professional to others around delivering business outcomes, benefit realization, agile delivery, and Lean.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Delivery Leader or Business Solution Area Executive.

Typical Skills and Experiences

Education: Undergraduate studies (bachelor\'s degree preferred) in management information systems, engineering, math, computer science, data analytics or comparable experience and education strongly preferred.

License/Certification/Designation: Technology certifications or PMI, SAFE, Agile or Lean designations are encouraged.

Experience: Six or more years of experience in technology or related field. Three years demonstrated proficiency in delivering outcomes/projects. Awareness of emerging technologies and/or industry trends.

Knowledge, Abilities and Skills: Ability to make decisions and recommendations. Aptitude to influence, establish relationships and set priorities. Excellent verbal and written communication skills to interact with all levels of associates, senior management and/or vendors. Insurance/financial services industry knowledge a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager\u2019s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

• Overtime Eligibility: Exempt (Not Eligible)
• Working Conditions: Normal office environment.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,

click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.