Technology Program Manager

US012 Marsh & McLennan Agency LLC; Memphis (TN); Remote; USD 85,000 - 120,000; Full time

Job summary

A leading company in business services is seeking a Technology Program Manager to oversee Agile teams and ensure effective program execution. You will facilitate communication between stakeholders and Scrum teams, enhance performance metrics, and leverage tools like Azure DevOps to align objectives. Candidates with a solid background in product management and Agile methodologies are encouraged to apply, alongside a culture that values personal and professional development.

Benefits

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Remote Work

Charitable contribution match programs

Stock purchase opportunities

Qualifications

• 5+ years of experience as a product/business analyst.
• Experience with agile ceremonies and collaboration with cross-functional teams.

Responsibilities

• Engage with Scrum Masters on development status and blockers.
• Analyze resource allocation to support team efficiency.

Skills

Agile methodologies

Product management

Stakeholder collaboration

Resource management

Performance monitoring

Education

Bachelor's degree in Computer Science or related field

Tools

Planview

Azure DevOps

Job description

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Technology Program Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life.

As a Technology Program Manager at Marsh McLennan Agency, you start by engaging with multiple Scrum Masters to discuss the status of their development pods and address any immediate blockers. You review burndown and burnup charts to assess team performance and prepare for meetings with business stakeholders, presenting status reports that highlight progress and potential risks. Throughout your work, you conduct one-on-one check-ins with Scrum Masters to provide guidance and share best practices for Agile methodologies, while also analyzing resource allocation using Planview and Azure DevOps (ADO) to ensure teams have the necessary support. You gather feedback from retrospective meetings and compile actionable reports to refine processes and enhance team performance. Additionally, you update communication plans and prepare for upcoming meetings, ensuring you are always ready to support your teams and stakeholders.

Our future colleague.

We’d love to meet you if your professional track record includes these skills :

• 5+ years of product and or business analyst experience.
• Reviewing the strategic goals and objectives of the organization and aligning them with the product roadmap.
• Collaborate with stakeholders, including business users, executives, and development teams, to gather feedback, prioritize features, and refine the product roadmap.
• Engage with cross-functional teams, such as designers, developers, and business analysts, to ensure a shared understanding of product requirements and priorities.
• Participate in agile ceremonies, such as PI planning, sprint planning, backlog grooming, and daily stand-ups, to provide guidance and prioritize product features.
• Serve as a point of escalation for Scrum Masters to address and remove blockers that hinder team progress and productivity.
• Monitor and report on the performance and production of various development pods, ensuring alignment with project timelines and deliverables.
• Utilize standard Agile metrics, including burndown and burnup charts, to provide insights into team performance and project status.
• Assist in managing resource allocation and capacity planning using tools such as Planview and Azure DevOps (ADO) to optimize team efficiency and effectiveness.
• Collaborate with Scrum Masters to ensure that teams are equipped with the necessary resources and support to meet their objectives.
• Facilitate regular reviews of team performance metrics and provide actionable feedback to enhance productivity and team dynamics.
• Develop and implement comprehensive communication plans that include regular status reporting for business stakeholders, ensuring transparency and alignment on program progress and key milestones.

These additional qualifications are a plus, but not required to apply :

• Bachelor's degree in computer science, related degree, or relevant experience.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are :

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Remote Work
• Charitable contribution match programs
• Stock purchase opportunities

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