Technology Program & Delivery Partner

Insurance Administrative Solutions, L.l.c.; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Integrity, LLC, headquartered in Dallas, Texas, seeks a Technology Program & Delivery Partner to own delivery across cloud, networking, VOIP, and security domains. You’ll connect infrastructure platform teams with enterprise stakeholders, balancing scope, schedule, risk, and cost to deliver measurable outcomes.

In this role you will lead cross-functional initiatives, manage dependencies, and drive operational readiness.

Qualifications

• Proven experience driving program delivery across multiple infrastructure domains and IT systems.
• Ability to influence without authority and drive alignment across diverse teams.
• Strong judgment and decision-making in ambiguous, high-impact environments.
• Experience operating within security, compliance, and operational governance models.
• Excellent communication skills, including executive-level delivery and risk communication.

Responsibilities

• Own delivery outcomes for a portfolio of infrastructure initiatives (cloud, networking, VOIP, security).
• Manage trade-offs between scope, timeline, risk, cost, and operational impact.
• Ensure realistic delivery commitments based on capacity and platform readiness.
• Intervene to diagnose root causes and drive corrective actions when initiatives stall.
• Foster cross-functional alignment and trusted relationships with enterprise stakeholders.

Skills

Program delivery

Cross-functional leadership

Executive communication

Risk management

Security governance

Tools

FreshService

Job description

The Technology Program & Delivery Partner is accountable for execution, alignment, and delivery outcomes across the Core Infrastructure & Platforms portfolio, with direct ownership of initiatives spanning Cloud Platform, Networking, Unified Communications (VOIP), and Physical & Cyber Security domains. This role provides hands-on program delivery ownership to ensure complex, cross-functional technology efforts move forward despite ambiguity, competing priorities, and organizational constraints. Operating at the intersection of strategy and execution, the role drives accountability, enables decision-making, and ensures initiatives deliver measurable business and operational outcomes. This is not a project tracking role. It is a program delivery role grounded in human judgment, relationship management, and outcome ownership.

Key Outcomes (Measures of Success)

• Infrastructure and platform initiatives deliver predictably with clear ownership, sequencing, and risk posture.
• Cross-domain dependencies (cloud, network, security, voice) are identified early and actively resolved.
• Leaders and stakeholders have clear, decision-oriented visibility into delivery health, risks, and tradeoffs.
• Delivery friction across infrastructure teams is reduced through proactive alignment and escalation.
• Operational readiness and change impacts are addressed before release or implementation.
• Trust and accountability are established across teams through consistent follow-through and decision clarity.

Primary Responsibilities

Program & Delivery Accountability (Execution Ownership)

• Own delivery outcomes for a portfolio of infrastructure initiatives across cloud, networking, VOIP, and security domains.
• Actively manage trade-offs between scope, timeline, risk, cost, and operational impact.
• Ensure delivery commitments are realistic based on capacity, constraints, and platform readiness.
• Intervene when initiatives stall by diagnosing root causes and driving corrective action.

Cross-Functional Alignment & Stakeholder Leadership

• Serve as the central program delivery owner connecting infrastructure platform teams with enterprise stakeholders.
• Build and maintain trusted relationships across technical and non-technical organizations.
• Align stakeholder expectations through transparent communication focused on outcomes, risks, and decisions.
• Resolve conflicts and competing priorities through facilitation, negotiation, and escalation when required.

Dependency, Risk, and Escalation Management

• Identify and actively manage cross-team and cross-domain dependencies, particularly across cloud, network, and security boundaries.
• Lead structured risk identification and mitigation efforts, surfacing issues early.
• Facilitate decision-making under uncertainty by framing options, impacts, and recommendations for leaders.
• Escalate blockers with context and proposed paths forward—not just problem statements.

Operational Readiness & Change Enablement

• Ensure initiatives account for operational readiness, supportability, and change impacts.
• Coordinate across teams to confirm documentation, communications, and enablement needs are addressed.
• Partner with HR, Finance, Security, and Development teams to support organizational readiness and adoption.

Continuous Improvement & Delivery Maturity

• Identify recurring delivery friction and drive systemic improvements across process, tooling, or engagement models.
• Promote standardization, automation, and clarity across infrastructure platforms to reduce risk and toil.
• Strengthen delivery predictability and cross-team trust through continuous improvement practices.

Required Qualifications

• Proven experience driving program delivery across multiple infrastructure domains (cloud, networking, security, communications).
• Demonstrated ability to influence without authority and drive alignment across diverse teams.
• Strong judgment and decision-making skills in ambiguous, high-impact environments.
• Experience operating within security, compliance, and operational governance models.
• Excellent communication skills, including executive-level delivery and risk communication.

Preferred Qualifications

• Experience with Azure cloud platforms, enterprise networking, M365, identity/access, UCaaS/VOIP, and security initiatives.
• Familiarity with ITSM practices and tools (e.g., FreshService, incident/change/problem management).
• Experience supporting infrastructure modernization, platform consolidation, or M&A-driven integration efforts.

Core Competencies

• Delivery accountability and execution leadership
• Cross-organizational influence and trust building
• Systems thinking across interconnected infrastructure platforms
• Risk-based decision-making
• Executive communication and stakeholder alignment
• Bias for action with disciplined governance

Why This Role Requires Human Judgment

While automation and AI can assist with reporting and analysis, this role succeeds through human judgment, relationship-based influence, and real-time decision-making across complex technical and organizational systems. The Technology Program & Delivery Partner is accountable for aligning priorities, dependencies, and execution to ensure infrastructure outcomes are delivered responsibly and predictably.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.

Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide.

Integrity, LLC is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.

In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

Founded in 2006, Integrity develops and distributes life and health insurance products and wealth products with carrier partners and markets these products through our vast distribution network. Our omnichannel platform helps provide life and health insurance and wealth management services to Americans to fit their unique needs. Wherever you are in life, the future can be a leap of faith.