Technology Product Owner

6942-ABIOMED Inc. Legal Entity; Danvers (MA); On-site; USD 102,000 - 177,100; Full time

Benefits offered by this job

Annual bonus

Medical/dental/vision

Retirement plan (401k)

Pension

Vacation time

Sick time

Holiday pay

Job summary

Johnson & Johnson Heart Recovery in Danvers, Massachusetts is seeking a Technology Product Owner for the Patient Case Squad within the Heart Recovery business (Abiomed). The role leads end-to-end delivery of patient case management initiatives, blending product strategy, engineering leadership, and user-centric design to improve data quality and physician-patient support.

You will drive strategy, manage backlogs, and collaborate with Salesforce CRM experts to deliver measurable outcomes and

Qualifications

• 10+ years of experience in Technology, IT, or Product Management.
• 8+ years of Experience working with CRM Solutions or certifications in CRM Platforms.
• Advanced Salesforce CRM expertise, including understanding of platform capabilities, configuration, and solution design.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field (or equivalent experience).

Responsibilities

• Own the patient case product vision and translate user needs and business priorities into a clear roadmap.
• Identify opportunities leveraging AI, automation, and analytics to improve outcomes.
• Lead and partner with engineering to ensure timely delivery and backlog management.
• Drive Agile practices and continuous improvement across teams.
• Partner with Commercial, Field, and other teams to understand workflows and priorities.

Skills

Technology/IT/Product Management

CRM Solutions experience

Salesforce CRM

Agile/Scrum

Product lifecycle management

Education

Bachelor’s degree in Business/Engineering/CS or related field

Tools

Salesforce CRM

Job description

Position Summary

Johnson & Johnson Heart Recovery is seeking a Technology Product Owner for the Patient Case Squad within the Heart Recovery business (Abiomed). This role is primarily based in Danvers, Massachusetts. The Technology Product Owner is responsible for the end-to-end delivery of business and patient outcomes through ownership, evolution, and optimization of the Patient Case Management application. This role blends product strategy, engineering leadership, user-centric design, and strong business partnership to deliver capabilities that increase rep productivity, improve data quality, enhance physician and patient support, and drive adoption and utilization of Abiomed heart pumps.

Key Responsibilities

• Product Strategy & Roadmap – Own the patient case product vision and translate user needs, business priorities, and strategic objectives into a clear and actionable product roadmap.
• Identify opportunities that leverage technology—including AI, automation, and advanced analytics—to improve business performance and patient outcomes.
• Define value realization frameworks, including success metrics, KR/KPIs, and measurement plans tied to business and patient impact.
• Technology Delivery & Engineering Leadership – Lead and partner with engineering teams to ensure high-quality, timely delivery of new capabilities and platform improvements. Oversee backlog management, user story quality, sequencing, and sprint execution. Remove blockers, guide decision-making, and maintain clarity and alignment across teams.
• Agile Product Operating Model – Serve as a champion of the J&J MedTech Product Operating Model, driving user‑centricity, iterative learning, transparency, and outcome-focused delivery. Lead adoption of Agile frameworks, ensuring effective ceremonies, continuous improvement, and alignment to team metrics.
• Business Partnership & User Engagement – Partner closely with Commercial, Field, and other business teams to understand workflows, pain points, and strategic priorities. Lead discovery, user research, business process analysis, and problem framing aligned to company strategy and the Heart Recovery Tactical Plan. Manage and set expectations on feasibility, sequencing, and platform constraints.
• Innovation & Emerging Technology – Identify and champion opportunities to apply AI, GenAI, automation, and digital data‑capture technologies to solve key business challenges. Provide conceptual solution designs and effort estimates in collaboration with engineering teams, grounded in deep Salesforce expertise.
• General Domain Expertise – Strong understanding of standard product management practices, technology principles, and digital product delivery. Experience translating user needs and business goals into a compelling product vision and roadmap.
• Skill in backlog management, run Agile ceremonies, track team metrics, and orchestrate cross‑functional releases. Design systems that enhance customer engagement and field collaboration.
• Salesforce Expertise – Advanced, hands‑on experience with Salesforce CRM, including configuration capabilities and platform limitations. Ability to create high‑level conceptual solution designs and provide level‑of‑effort estimates. Strong expectation‑setting with business partners based on technology feasibility and constraints.
• Leadership Skills & Behaviors – Create a culture that focuses on helping people, improving workflows, and delivering measurable impact. Understand and visualize key business processes, articulate to engineering teams and business partners. Demonstrate commitment to diversity, equity, and inclusion. Apply user‑centric methods to build empathy and incorporate insights into product decisions, including prototype development, user journey mapping, and business process flow. Lead with business agility, strong problem‑solving abilities, and a test‑and‑learn mindset. Inspire, motivate, influence, and teach and grow engineering, cross‑functional teams, and business partners. Exhibit sound judgment and confidence in challenging assumptions and proposing innovative ideas.

Qualifications

• 10+ years of experience in Technology, IT, or Product Management.
• 8+ Years of Experience working with CRM Solutions or certifications in CRM Platforms.
• Advanced Salesforce CRM expertise, including understanding of platform capabilities, configuration, and solution design.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field (or equivalent experience).
• Technical skills in Salesforce, CRM, Agile, Scrum, and product lifecycle management.
• Strong soft skills: proactive mindset, ability to lead through ambiguity, excellent communication, stakeholder management, and structured problem‑solving.
• Preferred Attributes: Passion for healthcare, clinical technology, and improving patient and physician support workflows. Highly organized, detail‑oriented, and process‑driven. Ability to empower teams while providing clarity, alignment, and strategic direction.

Benefits

• The anticipated base pay range for this position is $102,000 to $177,100.
• Eligible for an annual performance bonus in accordance with applicable plan terms.
• Eligibility to participate in Company‑sponsored employee benefit programs including medical, dental, vision, life insurance, short‑and‑long‑term disability, business accident insurance, and group legal insurance.
• Eligible for Company's consolidated retirement plan (pension) and savings plan (401(k)).
• Eligible to participate in the Company’s long‑term incentive program.
• Vacation – up to 120 hours per calendar year.
• Sick time – up to 40 hours per calendar year (56 hours for employees residing in the State of Washington).
• Holiday pay, including floating holidays – up to 13 days per calendar year.
• Work, personal and family time – up to 40 hours per calendar year.
• Job posting will close on February 15 2026.

Equal Opportunity Employer

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.