IT Manager/Product Manager- Salesforce

EVERSANA; Boston (MA); On-site; USD 100,000 - 130,000; Full time

Job summary

EVERSANA is seeking a Technical Product Owner to join our team in Boston. This hybrid position requires being on-site 3 days a week. The ideal candidate should have 7+ years of experience in a regulated industry, particularly in Healthcare or Life Sciences, and expertise with Salesforce.

The role involves shaping product vision, managing the backlog, and collaborating extensively with cross-functional teams. Effective communication and stakeholder management skills are essential, as well as a solid grounding in Agile methodologies.

Qualifications

• 7+ years of relevant experience in Healthcare and highly regulated industries.
• Proven experience gathering requirements and developing product vision.
• Strong knowledge of Agile product development and backlog management.

Responsibilities

• Shape product vision and communicate roadmap aligned with business objectives.
• Own and prioritize product backlog; translate requirements into user stories.
• Direct collaboration across Engineering, UX, and Analytics teams.

Skills

Salesforce

Agile product development

Stakeholder management

Cyber security

Strategic thinking

Education

Bachelor’s degree in Information Technology, Business Management, or a related field

Tools

Salesforce Sales Cloud

Cvent event planning applications

Job description

We have a 20+ year relationship with our Fortune 100 client

This is a HYBRID position, and requires the individual to be on-site 3 days per week. Please live within a commutable driving distance of the Greater Boston area

Technical Product Owner

The Technical Product Owner is a seasoned technology leader responsible for shaping product vision, translating business needs into technical solutions, and driving the delivery of high-impact digital products. This role serves as the bridge between business stakeholders and delivery teams, ensuring products are aligned with customer needs, technical feasibility, and organizational objectives. Operating within an Agile environment, the Technical Product Owner partners closely with Product Managers, Engineering, UX, Analytics, and other cross-functional teams to deliver scalable, secure, and compliant solutions that drive measurable business value.

Key Responsibilities

• Shape and communicate the product vision and roadmap, ensuring alignment with business objectives and customer needs
• Partner with Product and Platform Managers to define product value propositions, success metrics, and go-to-market messaging
• Assess innovation opportunities and lead experimentation to solve complex business and technical challenges

Backlog & Delivery Ownership

• Own and prioritize the product backlog, translating requirements into clear user stories and acceptance criteria
• Balance business value, technical feasibility, delivery efficiency, and cost optimization when prioritizing work
• Act as the “voice of the customer” to ensure solutions deliver the right outcomes
• Facilitate release planning, sprint planning, backlog refinement, demos, and retrospectives
• Work with Lead Engineers to balance technical debt with feature delivery

Cross‑Functional Collaboration

• Direct collaboration across Engineering, UX, Analytics, Security, Compliance, and User Enablement teams
• Synchronize with other product and platform teams to manage cross-squad dependencies and shared deliverables
• Engage with third-party vendors and partners to support the delivery of team objectives
• Establish and maintain Agile ways of working, policies, and best practices
• Monitor and report on team performance, sprint metrics, and user outcomes
• Drive continuous improvement across the entire product lifecycle
• Coach and mentor junior team members on product, Agile, and delivery practices

Governance, Reporting & Documentation

• Ensure products meet security, privacy, regulatory, and compliance standards
• Own and maintain product documentation, technical reports, and internal artifacts
• Drive analytics and reporting to provide visibility into progress, risks, and outcomes
• Plan and support team resourcing efforts

Required Qualifications

Education & Experience

• Bachelor’s degree in Information Technology, Business Management, or a related field
• 7+ years of relevant experience in Healthcare and/or Life Sciences, or highly regulated industry environments
• Experience with an in-depth working knowledge of Salesforce
• Experience translating needs into Salesforce-enabled solutions
• Experience working with enterprise platforms such as Cvent event planning applications and Salesforce Sales Cloud, particularly the Campaign functionality

Product & Domain Expertise

• Proven experience gathering requirements and translating them into product vision and delivery plans
• Strong knowledge of Agile product development, user story writing, and backlog management
• Experience managing product releases, sprint metrics, and Agile ceremonies
• Deep understanding of business processes and high-quality digital product delivery
• Experience developing systems that enable customer interaction and collaboration

Digital & Technical Expertise

Strong understanding of customer journeys and customer experience design

Foundational skills in:

• Data
• Cyber security
• Emerging Technologies
• Strategic thinking with strong execution capabilities
• Comfort operating in complex, ambiguous environments
• Strong communication and stakeholder management skills
• Leadership mindset with a passion for mentoring and collaboration

HYBRID: 3 DAYS PER WEEK IN THE OFFICE - GREATER BOSTON AREA