Technology Product Manager

SCAN; Long Beach (CA); On-site; USD 92,400 - 159,133; Full time

Benefits offered by this job

Annual bonus program

Wellness program

Generous PTO

11 holidays + floating holiday + extra

Job summary

SCAN is a nonprofit health organization delivering care to more than 500,000 people across several states. The Product Manager will oversee the development and lifecycle of technology products, coordinating with Product Owners, IT teams, and program resources to ensure successful delivery and adoption across the organization.

The role emphasizes end-to-end project implementation, translating business needs into IT requirements, and maintaining governance and risk management across multiple

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years in Product or Program Management in enterprise IT, Health Plan ops.
• Knowledge of HIPAA EDI and regulatory/compliance requirements.
• Strong collaboration and communication skills; backlog management experience.
• Experience with Medicare/Medicaid claims operations is a plus.

Responsibilities

• Manage the development of new products and enhancements across multiple implementations.
• Lead end-to-end project implementations from strategy to execution.
• Coordinate with Product Owners, IT delivery teams, and program resources.
• Translate business needs into IT requirements and delivery plans.
• Oversee integration and data migration activities.
• Track KPIs and adoption metrics; report progress to leadership.

Skills

Product management

Program management

Agile delivery

Backlog management

Stakeholder management

Cross-team coordination

Communication

Leadership

Project management

Health Plan ops

Education

Bachelor’s Degree or equivalent

Job description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

The Job

Manages the development and lifecycle of technology products, including software, hardware, and services. Reporting into IT, this role will oversee multiple concurrent implementations, ensuring delivery across business functions while maintaining alignment with enterprise priorities. The Product Manager will partner closely with Product Owners, IT delivery teams, and program resources to ensure successful product delivery and adoption across the organization.

You Will

• Manage, plan, and coordinate the development of new products, enhancements of existing products and technical solutions based on short-term and long-term needs.
• Lead end-to-end project implementation for business needs, responsible for full depth of activities ranging from strategy and design definition to execution for specific projects to deliver meaningful business outcomes.
• Understand business unit operations and identify opportunities to leverage technology to increase efficiency or effectiveness.
• Oversee multiple concurrent implementations, ensuring consistent delivery quality, governance, and alignment across workstreams.
• Partner with Product Owners to refine backlogs, prioritize features, and translate business needs into actionable IT requirements.
• Work closely with Program/Project Managers to manage timelines, dependencies, and risks across parallel implementations.
• Translate high-level business requirements into technical specifications and delivery plans, balancing value, feasibility, and scalability.
• Coordinate IT teams (developers, architects, QA, data, integrations) to deliver secure and reliable IT solutions.
• Oversee integration and data migration activities, ensuring accuracy and adherence to governance standards.
• Support testing, deployment, and release management, partnering with QA and change management teams to ensure smooth go-lives.
• Track and report on program-level progress, KPIs, and adoption metrics, providing transparency to IT and business leadership.
• Manage effective Change Management for IT-led projects and changes, reviewing test plans, communications, training plans, delivery schedules, and project plans.
• Maintain positive relationships with business, IT, and vendors by proactively setting expectations, coordinating information exchange, and reporting project progress and risks. Keep management informed of key issues.
• Measure and communicate business value realized with the business stakeholder on a periodic basis.
• Apply significant knowledge of industry trends and developments to improve service to our customers.
• Lead teams in identifying and implementing process improvement initiatives which result in operational efficiencies and cost savings.
• Apply operational system knowledge, skills, tools and techniques to deliverables, processes, and systems in order to meet or exceed stakeholder needs and expectations.
• Seek innovation, curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Your Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Complete understanding of Health Plan Core operations, like Claims, Eligibility, Encounters, Provider Data operations and GAD is required.
• 5+ years of experience in Product Management or Program Management or leading teams within enterprise IT specific to Health Plan core operations including Claims, Appeals and Grievances, Fulfillment, Enrollment, Capitation, and financial operations.
• 5+ years claims operations and/or systems experience with Medicare and Medicaid, including Claims, Appeals and Grievances, Fulfillment, Enrollment, Capitation, and financial operations.
• 5+ years experience managing backlog or roadmap with multiple projects and activities in progress.
• 5+ years of experience translating pain points or business objectives into technical solutions that span multiple departments and processes in a mid or large enterprise IT environment(s) required.
• 5+ years of experience in Health Plan operations is must and preferably in Government programs.
• Knowledge of HIPAA EDI transaction sets and regulatory and compliance requirements.
• Healthcare industry experience preferred.
• Proven ability to manage multiple parallel technology implementations across diverse business functions.
• Strong collaboration skills with both business stakeholders (Product Owners, functional leaders) and technical teams.
• Familiarity with agile delivery practices, backlog management, and cross-team coordination.
• Excellent communication, prioritization, and problem-solving skills.
• Demonstrated experience in taking ownership and responsibility for decisions and outcomes.
• Thorough understanding of project management techniques and methods.
• Demonstrated ability to work with all levels of staff including senior leadership, within and external to the organization to achieve goals.

What's in it for you?

• Base salary range: $92,400 to $159,133 annually.
• An annual employee bonus program.
• Robust Wellness Program.
• Generous paid‑time‑off (PTO).
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days.
• Excellent 401(k) Retirement Savings Plan with employer match.
• Robust employee recognition program.
• Tuition reimbursement.
• An opportunity to become part of a team that makes a difference to our members and our community every day!

Equal Employment Opportunity

SCAN is proud to be an Equal Employment Opportunity and Aff…