Care Manager - LVN

SHPCA SCAN Health Plan; California (MO); Hybrid; USD 46,838 - 75,768; Full time

Benefits offered by this job

Remote work

Annual bonus

Wellness program

Generous PTO

11 paid holidays

401(k) with employer match

Tuition reimbursement

Job summary

SCAN Health Plan is seeking a Care Manager to coordinate member care across the Integrated Care Team in a fully remote capacity. The role emphasizes utilization management, medical necessity reviews, and timely service delivery to ensure appropriate levels of care and smooth transitions between settings.

The candidate should have an Associate's degree or equivalent experience with CA LVN license, plus 3–5 years of related experience.

Qualifications

• Problem solving and analytical thinking are required.
• Excellent communication with patients, families and providers.
• Customer-focused approach to care coordination.
• Attention to detail and organizational skills are essential.
• Responsible and reliable with the ability to handle complex cases.

Responsibilities

• Coordinate care for SCAN members with the Integrated Care Team.
• Authorize services based on utilization management and medical necessity.
• Review pre-service and concurrent care following guidelines.
• Discharge planning and coordination across settings (inpatient, SNF, home).
• Provide clinical guidance to Care Coordinators and speak with patients and families.
• Ensure timely service delivery and adherence to policies and regulations.

Skills

Problem-Solving

Strong Communication

Customer focused

Detail oriented

Responsible

Education

Associate's Degree or equivalent experience

CA LVN license

Job description

About SCAN

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Role

This role is full-time and will provide coverage during non-business hours (aka after-hours) to ensure continuity of care.

The Care Manager will coordinate care for members in collaboration with the Integrated Care Team, ensuring members receive high-quality, timely, and coordinated care, are directed to the optimal facility for their needs, and have all necessary services, supplies, and information.

The Care Manager authorizes services based on well-developed knowledge and skills in areas of utilization management, medical necessity, and patient status determination.

Conducts pre-service and concurrent review following established guidelines.

Applies care management principles and practices to ensure medical needs, care, and service are coordinated.

You Will Serve as point person to speak with patients, family members, and providers to address concerns pertaining to care, transfers and authorizations.

Ensure necessary inpatient and outpatient care or other services are rendered to SCAN members at the right time, the right level of care and at the right location, with end-to-end coordination, while adhering to all policies and procedures.

Coordinate discharge needs from inpatient acute settings and skilled nursing facilities as appropriate for each member.

Coordinate timely delivery of last cover day letters to skilled nursing facilities.

Discharge needs may include: durable medical equipment, home health services, specialist referrals, skilled nursing placement, transportation, and other needs.

Issue determinations within required regulatory timeframes.

Apply evidenced-based criteria and guidelines, as well as clinical judgment and expertise, to help develop treatment plans.

Review tasks assigned by Integrated Care Nurse Practitioners and coordinate member care accordingly, including services such as: home health; DME ordering, wound care, Foley catheter, Enteral, colostomy supplies, infusion orders and outpatient services.

Review all acute/skilled nursing appeals and create detail explanation of non-coverage and reinstatement letters.

Refer cases that do not meet established criteria to the Medical Directors for secondary review.

Prepare, participate and facilitate high risk huddles and/or skilled nursing rounds.

Maintain a list of high risk patients and conduct regular outreach calls to check on their health status.

Develop effective working relationships and collaboration with and provide clinical guidance to Care Coordinators on clinical matters.

Demonstrate excellent organizational, decision-making and multi-tasking skills as demonstrated by problem-solving and successful outcomes.

Promote the mission, vision, and values of SCAN Health Plan and serve as an ambassador when interfacing and collaborating with external stakeholders, including contracted medical groups and vendors.

Other duties as assigned.

Actively support the achievement of SCAN’s Vision and Goals. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Qualifications

Associate's Degree or equivalent experience 3-5 years of related experience CA LVN license Performs work under direct supervision . Handles basic issues and problems, and refers more complex issues to higher-level staff Possesses beginning to working knowledge of subject matter. Provides leadership, coaching, and/or mentoring to partner care coordinators.

Technical Expertise

Problem-Solving Strong Communication Customer/client focused Detail oriented Responsible

What’s in it for you?

• Base salary range: $34.47 to $55.14 per hour
• Work Mode: Remote
• Annual bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 additional floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement

At SCAN we believe that it is our business to improve the state of our world.

Each of us has a responsibility to drive Equality in our communities and workplaces.

We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Aff…

#LI-BB1 #LI-Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)

Become part of a mission-driven team that makes a difference in the lives of seniors every day.

SCAN has a long history of finding and investing in ways to meet seniors' needs.

This focus is what attracts employees to SCAN.

For each and every one of us, the SCAN mission is personal. Keeping Seniors Healthy and Independent is both our mission and our passion.

That same commitment carries over to our employees. We provide the training, tools and support necessary to do your work. We reward effort and celebrate success.

SCAN both develops and attracts people who are leading experts in their respective fields.

Why consider a career at SCAN?

• A competitive compensation and benefits program
• An annual employee bonus program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year
• Excellent Retirement Savings program
• A work-life balance
• An opportunity to become part of a team that makes a difference to our members and our community every day!