Technology Operations Specialist II

Bank of America; Town of Texas, Plano (WI, TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading financial institution is seeking a professional to plan, develop, and implement infrastructure solutions. The role involves supporting the Kaltura Live platform and managing system reliability. Ideal candidates will have experience in Linux administration and cloud infrastructure, along with strong problem-solving skills.

Qualifications

• Experience in Red Hat Linux custom application system administration.
• Cloud and local network video distribution infrastructure support.
• Deep technical support of the Kaltura Live platform.

Responsibilities

• Provide primary support for the Bank's Kaltura Live platform.
• Manage stability, resiliency, reliability, and performance of supported systems.
• Capture and translate business requirements into infrastructure design.

Skills

Innovative Thinking

Production Support

Result Orientation

Risk Management

Solution Design

Adaptability

Analytical Thinking

Collaboration

Influence

Solution Delivery Process

Education

Bachelors degree in technology or related field

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for the planning, development, and implementation of infrastructure solutions to meet specific deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and participating in projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Responsibilities:

• Provide primary support for the Bank's Kaltura Live platform
• Manages stability, resiliency, reliability, and performance of supported systems
• Fulfills requests from business users and operations and communicates technical status updates with appropriate teams
• Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments

Required Qualifications:

• Red Hat Linux custom application system administration experience required, including scripting and package deployment
• Cloud and local network video distribution infrastructure support
• Well-versed with providing deep technical support of the Kaltura Live platform

Desired Qualifications:

• Bachelors degree in technology or related field
• Automation skills to reduce manual activities
• Proven team player who can work comfortably in a multicultural environment
• Proven ability to work independently, multi-task and effectively work in a complex environment with a global team structure
• Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
• Detail oriented and organized
• Must be pro-active, enthusiastic, flexible, results driven with attention to detail
• Strong problem solving and critical thinking skills
• Motivation to achieve results and the ability to quickly integrate into teams
• Ability to work in an ambiguous environment and draw and defend results and conclusions
• Ability to work in a dynamic and team-oriented environment
• Ability to balance a significant workload, prioritize and multitask

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process

Shift:

1st shift (United States of America)

Hours Per Week:

40