Technology Operations Lead

Vise; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading fintech start-up in New York City is seeking a Technology Operations Lead. This on-site role involves IT support, cybersecurity, and project planning with a focus on AI tools and emerging technology. Ideal candidates have 2-4 years of relevant experience, strong communication skills, and a collaborative mindset. This position offers the opportunity to significantly impact a fast-growing company while working closely with innovative technology and dedicated teams.

Qualifications

• 2-4 years of experience in a relevant role such as IT Support Specialist, cybersecurity, SOC Analyst.
• Foundational knowledge of networking, hardware, and operating systems.
• Basic understanding of cybersecurity principles and best practices.

Responsibilities

• Provide day-to-day technical support for hardware, software, and network infrastructure.
• Assist in monitoring systems for potential security threats or vulnerabilities.
• Support technology projects from planning through completion.

Skills

IT Support

Cybersecurity

Networking

Communication Skills

AI Tools

Project Coordination

Tools

Jira

ServiceNow

Asana

AWS

Azure

Google Cloud

Job description

Vise is looking for a curious, driven, and tech-savvy Technology Operations Lead to join our growing team. This is a dynamic, cross-functional role that blends IT support, cybersecurity awareness, facilities coordination, and project planning — all with a forward-looking focus on artificial intelligence and emerging technology.

If you're someone who gets excited about new tools, loves solving problems, and wants to grow alongside a team that's embracing the future of work, we want to hear from you. This role is onsite in NYC, in our SoHo office.

What you bring on day one:

• 2-4 years of experience in a relevant role such as IT Support Specialist, cybersecurity, SOC Analyst, Systems Administrator, or similar
• Foundational knowledge of networking, hardware, and operating systems
• Basic understanding of cybersecurity principles and best practices
• Strong communication skills and a collaborative, team-first attitude
• Experience with or strong interest in AI tools (e.g., ChatGPT, Copilot, automation platforms)
• Exposure to project coordination or ticketing systems (e.g., Jira, ServiceNow, Asana)
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud)

What you will own:

• IT & Technical Support
• Provide day-to-day technical support for hardware, software, and network infrastructure
• Maintain and troubleshoot workstations, peripherals, and office technology systems
• Manage user accounts, access controls, and software licensing
• Cybersecurity
• Assist in monitoring systems for potential security threats or vulnerabilities
• Support compliance efforts and help enforce security policies and best practices
• Participate in security awareness initiatives across the organization
• Support office builds, moves, or expansions from a technology perspective
• Manage hardware inventory and asset lifecycle
• Maintain hardware infrastructure in meeting rooms and office
• AI & Emerging Technology
• Stay current on AI tools, automation platforms, and emerging tech trends
• Identify opportunities to integrate AI-powered solutions into daily workflows
• Assist in evaluating, piloting, and rolling out new technology tools across the organization
• Share knowledge and best practices with team members to promote a tech-forward culture
• Project Planning & Coordination
• Support technology projects from planning through completion, including timelines, task tracking, and stakeholder communication
• Document processes, configurations, and project outcomes
• Collaborate cross-functionally with operations, leadership, and external vendors
• Opportunity to make a significant impact at a hyper-growth fintech start-up

About Vise

Vise is an artificial intelligence (AI) powered asset management platform designed specifically for financial advisors to build, manage and explain personalized portfolios. In today's world, AI is driving personalization across various industries, enhancing the way we shop, consume content, and engage with technology. Embracing this trend, Vise is leading the charge to bring this level of personalization to how we invest. Vise ushers in Wealth 3.0, moving beyond mutual funds and ETFs to offer personalized and automated portfolios. By harnessing the power of AI, Vise enables financial advisors to create tailored investment strategies that cater to each client's unique financial needs and goals.

Financial advisors are at the heart of this transformation, as their relationships with clients are essential to understanding and meeting each client's unique financial needs. With Vise, advisors can focus on nurturing these relationships instead of spending time building and managing portfolios. Our platform empowers advisors to create institutional-grade, personalized portfolios, automate their management, and explain valuable insights that enhance their expertise and service to clients. Vise is the outsourced sub-advisor, doing trading, rebalancing, and managing client portfolios fully automated on the advisor's behalf; Vise charges an AUM fee for its services.

Our exceptional New York team comprises world-class Ph.D. quants, investment researchers, and engineers with experience at industry-leading firms like Citadel, Blackrock, Stripe, and Stanford. Combining top financial and engineering talent, we pride ourselves on delivering products faster and understanding our customers' needs better than anyone else in the market. Vise has garnered the support of prominent venture capital firms, raising over $130M from Sequoia Capital and Founders Fund, among others.

Vise celebrates and embraces diversity and is committed to building a team that represents a variety of experiences, backgrounds, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, gender identity, gender expression, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or other applicable legally protected characteristics.

We are not hiring remote at this time. Vise is HQ in NYC, our offices are located at 521 Broadway.