Technology Manager: Enterprise Apps & Guest Ops

NCL Bahamas Ltd.

Miami (FL)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

The Technology Manager at Norwegian Cruise Line Holding leads a team delivering and supporting enterprise technology across guest-facing operations, logistics, procurement, and casino platforms. You will ensure secure, scalable solutions and maintain governance and compliance while driving continuous improvement.

This role emphasizes cross-functional collaboration with Product Leads and stakeholders, oversight of SDLC, vendor management, and budgeting.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Technology or related field is required.
5+ years of progressive experience in enterprise application development, systems integration, or technology operations.
2+ years of people management or supervisory experience.
Experience supporting operationally critical systems in guest-facing, logistics, supply chain, casino, or maritime environments.
Experience overseeing enterprise applications in cloud and/or hybrid infrastructure environments.
Experience working within structured SDLC, governance, and compliance frameworks.
Preferred: Experience supporting distributed environments including shipboard or port operations.
Experience managing vendor-delivered systems and integration partnerships.
Exposure to inventory management, warehouse management, procurement systems, or casino technology platforms.

Responsibilities

Lead and develop a team of engineers, quality assurance analysts, or technical leads responsible for application delivery and support.
Ensure successful execution of short- to mid-term (1–3 year) technology plans aligned with business and enterprise strategy.
Oversee design, development, implementation, and support of systems across assigned verticals.
Partner with Product Leads and business stakeholders to prioritize initiatives and allocate resources effectively.
Ensure adherence to SDLC, change management, incident management, and governance standards.
Monitor system performance, availability, and reliability; drive root cause analysis and long-term remediation strategies.
Provide oversight of integrations between onboard and corporate systems and third‑party vendor platforms.
Manage vendor relationships, including performance reviews, escalations, and delivery coordination.
Identify risks related to compliance, security, performance, and operational continuity; implement mitigation strategies.
Contribute to budgeting, capacity planning, and resource forecasting activities.
Drive continuous improvement initiatives to modernize platforms and improve efficiency, scalability, and user experience.
Foster a culture of collaboration, transparency, innovation, and accountability aligned with NCLH value anchors.
Perform other job-related duties as assigned.