Mgr, Tech - Reservation Applications

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Technology Manager to lead a team delivering and supporting enterprise technology solutions across guest‑facing operations, embarkation, casino platforms, procurement, logistics, and inventory management.

The role ensures secure, scalable solutions aligned with business priorities while maintaining governance and compliance standards; it combines people leadership, technical oversight, and cross‑functional collaboration to drive reliable and

Qualifications

• Bachelor's degree in a related field.
• Progressive experience in enterprise application development, systems integration, or technology operations.
• Experience leading teams of engineers, QA analysts, or tech leads.

Responsibilities

• Lead and develop a team of engineers, QA analysts, or tech leads responsible for delivery and support.
• Oversee 1–3 year technology plans aligned with strategy.
• Manage SDLC adherence, change and incident management, and governance standards.
• Monitor performance, reliability, and remediation strategies.
• Oversee vendor relationships and delivery coordination.
• Identify risks relating to compliance, security, and operational continuity.

Skills

People leadership

Enterprise architecture

SDLC governance

Stakeholder management

IT security and compliance

Vendor management

Data-driven decision making

Education

Bachelor's degree

Tools

ITIL

Cloud platforms

Enterprise systems

Job description

Job Summary

The Technology Manager is responsible for leading a team that delivers and supports enterprise technology solutions. This role oversees technical delivery, operational stability, and continuous improvement of systems supporting guest‑facing operations, embarkation and port operations, casino platforms, procurement, logistics, and inventory management. The Technology Manager ensures solutions are secure, scalable, and aligned with business priorities while maintaining governance and compliance standards. This position combines people leadership, technical oversight, and cross‑functional collaboration to drive reliable and innovative technology outcomes.

Position Responsibilities

• Lead and develop a team of engineers, quality assurance analysts, or technical leads responsible for application delivery and support.
• Ensure successful execution of short- to mid‑term (1–3 year) technology plans aligned with business and enterprise strategy.
• Oversee design, development, implementation, and support of systems across assigned verticals.
• Partner with Product Leads and business stakeholders to prioritize initiatives and allocate resources effectively.
• Ensure adherence to Software Development Life Cycle (SDLC), change management, incident management, and governance standards.
• Monitor system performance, availability, and reliability; drive root cause analysis and long‑term remediation strategies.
• Provide oversight of integrations between onboard and corporate systems and third‑party vendor platforms.
• Manage vendor relationships, including performance reviews, escalations, and delivery coordination.
• Identify risks related to compliance, security, performance, and operational continuity; implement mitigation strategies.
• Contribute to budgeting, capacity planning, and resource forecasting activities.
• Drive continuous improvement initiatives to modernize platforms and improve efficiency, scalability, and user experience.
• Foster a culture of collaboration, transparency, innovation, and accountability aligned with NCLH value anchors.
• Perform other job‑related duties as assigned.

Qualifications

DEGREE TYPE: Bachelor's Degree

Field(s) Of Study: Computer Science, Information Systems, Engineering, Business Technology or related field

• Minimum of 5+ years of progressive experience in enterprise application development, systems integration, or technology operations.
• Minimum of 2+ years of people management or supervisory experience.
• Experience supporting operationally critical systems in guest‑facing, logistics, supply chain, casino, or maritime environments.
• Experience overseeing enterprise applications in cloud and/or hybrid infrastructure environments.
• Experience working within structured SDLC, governance, and compliance frameworks.

Preferred

• Experience supporting distributed environments including shipboard or port operations.
• Experience managing vendor-delivered systems and integration partnerships.
• Exposure to inventory management, warehouse management, procurement systems, or casino technology platforms.

Competencies & Skills

• Demonstrated ability to lead, coach, and develop high‑performing technical teams.
• Strong understanding of enterprise system architecture and integration principles.
• Ability to balance operational stability with innovation and modernization initiatives.
• Effective stakeholder management and cross‑functional collaboration skills.
• Strong analytical and decision‑making capabilities in complex technical environments.
• Knowledge of IT governance, risk management, security, and audit controls (e.g., SOX/ITGC where applicable).
• Ability to manage multiple initiatives and shifting priorities in a fast‑paced, operationally driven environment.
• Clear and effective communication skills with technical and non‑technical stakeholders.

Certifications & Licenses

• Relevant certifications in cloud platforms, enterprise systems, IT service management (e.g., ITIL), or project/program management preferred but not required.

Equal Opportunity Employer

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.