Technology Manager

Stryker Corporation; California (MO); Hybrid; Confidential; Full time

Job summary

Stryker Corporation seeks a Technology Manager to deliver broad technical support and lead Salesforce grants management initiatives. You will support staff, applicants, and grantees while coordinating vendors, buildouts, and system implementations.

Ideal candidates bring 3+ years of Salesforce Admin experience and a background in nonprofit operations. The role supports a hybrid workforce across two office locations and remote staff.

Qualifications

• 3+ years of Salesforce Admin experience.
• Experience in an operations and technical support coordination role.
• Experience working within philanthropic or nonprofit organizations.

Responsibilities

• Provide direct support to staff, applicants, and grantees.
• Oversee vendor management and buildouts/implementations in Salesforce grants mgmt.
• Support ten staff remote and on-site across two offices.

Skills

Salesforce Admin

Operations coordination

Nonprofit experience

Tools

Experience Cloud

Flows

Reports

Nintex

Drawloop

Box

Microsoft 365

Zoho Assist

Meraki

BambooHR

Breezy

GoalSpan

Checkr

Zoom

RingCentral

WordPress

Job description

The Technology Manager will be responsible for a wide range of technical support needs and projects, which includes providing direct support to staff, applicants, and grantees, as well as vendor management and oversight of buildouts and implementations within our Salesforce-based grants management system.

We are seeking a highly organized, administrative level multi-facetted tech expert with extensive Salesforce experience. The Technology Manager will support ten staff who work remotely and on site in two office locations (San Francisco, CA and Annapolis, MD).

Requirements

• 3+ years of experience as a Salesforce Admin.
• Experience in an operations and technical support coordination role.
• Experience working within philanthropic or nonprofit organizations.

Candidates must be based in the United States.

Knowledge and Technical Skills (Admin Level)

• Salesforce:
  • Experience Cloud
  • Custom objects
  • Automations: Flows
  • Salesforce Reports
  • Form and document creation: Nintex/Drawloop and Flows
• Productivity: SmartSheet, Box, Adobe Sign and Bill.com, Candid (to be developed)
• Communications: Macros, Creative Mail, Outlook for Salesforce and MailChimp
• Admin: GridBuddy, SuperClone Pro, Dataloader
• Equipment/Maintenance: Windows and Mac OS, iOS devices, Zoho Assist, Meraki, various additional OS/PC maintenance apps
• Productivity: Microsoft 365, Box, SmartSheet, Acrobat, Evernote, Survey Monkey, Zapier, Chrome, Parallels, LastPass, Azure
• Communications: Third party exchange hosting and Microsoft365, Barracuda email security, Zoom, RingCentral, WordPress, TechSmith Capture, Grammarly
• Human Resources: BambooHR, Breezy, GoalSpan, Checkr

Competencies

• Proactive work ethic, highly self-motivated; capacity to work independently, but still take direction and work with existing systems.
• A strong systems orientation and natural curiosity, with a track record of improving and enhancing existing technologies.
• Exceptional project management skills, with a demonstrated ability to take ownership of complex projects from conception to fruition.
• Able to prioritize multiple deadlines decisively and quickly; strong time management skills.
• Works with minimal supervision and a strong desire to independently problem-solve.
• Hyper-organized and detail-oriented.
• Strong active listening and communication skills and a customer service orientation towards a wide variety of stakeholders with a range of technical expertise.
• Operates within the Foundation as a confident team member and projects a respectful, constructive, conscientious image on behalf of the Foundation.
• Demonstrates commitment to the Foundation's diversity, equity, and inclusion policy.
• Integrates feedback into ongoing performance.

Mobility

This position’s work is primarily conducted at a desk setting. While the Foundation can provide accommodations such as standing desks, the majority of the time spent during working hours is stationary. Other considerations:

• Use of virtual communications and online collaboration tools.
• Continuous operation of a computer and other office technology.
• Frequent communication (during standard office hours) with grantees needing technical support; must be able to exchange friendly and accurate information in these situations.