Technology Major Incident Management Lead Engineer

TIH; Charlotte (NC); On-site; USD 120,000 - 150,000; Full time

Job summary

TIH is seeking a Technology Major Incident Management Lead Engineer to oversee significant technology incidents in a financial context. This role demands leadership, extensive IT and crisis management experience, and the ability to communicate effectively with executives. The successful candidate will drive incident resolution and regulatory compliance, contributing to the operational resilience of core systems.

Benefits

401k plan

Medical, dental, and vision insurance

Paid vacation and sick days

Qualifications

• 15+ years in IT operations, including major incident response.
• Experience leading teams in a crisis.
• Deep expertise in financial technology.

Responsibilities

• Manage high-impact technology incidents in financial environments.
• Ensure regulatory compliance in incident responses.
• Provide real-time updates during critical incidents.

Skills

Crisis Leadership

Risk Awareness

Technical Acumen

Executive Communication

Analytical Skills

Education

Bachelor's Degree in IT or related field

Tools

ServiceNow

PagerDuty

Splunk

Job description

Technology Major Incident Management Lead Engineer

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Technology Major Incident Management Lead Engineer

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Regular Or Temporary

Regular

Language Fluency: English (Required)

Work Shift

1st shift (United States of America)

Please Review The Following Job Description

The Technology Major Incident Management Lead Engineer is a critical leadership role responsible for managing high-impact technology incidents within a highly regulated financial environment. This role requires a blend of technical acumen, crisis leadership, risk awareness, and executive-level communication to ensure minimal disruption to business operations. The individual will oversee major incident resolution, drive continuous improvement, and align response strategies with enterprise risk, regulatory compliance, and business continuity requirements.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Command major incidents affecting core banking systems, payment processing, trading platforms, and enterprise infrastructure, ensuring rapid containment and resolution.
• Act as the single authority during incidents, driving real-time decision-making, engaging cross-functional teams, and providing clear escalation paths.
• Ensure regulatory compliance in incident response, aligning with FFIEC, SOX, PCI-DSS, and other financial industry regulations.
• Partner with Delivery, Cybersecurity, and Business to identify root causes and implement long-term resilience strategies.
• Assess operational and financial risks associated with system outages, ensuring proactive communication with risk management and business continuity teams.
• Align incident response with enterprise governance frameworks, working closely with internal audit, compliance, and legal teams.
• Develop playbooks for financial sector-specific scenarios, including fraud prevention system failures, market disruptions, and payment processing outages.
• Ensure regulatory reporting obligations for major technology incidents, collaborating with compliance and regulatory affairs teams.
• Provide real-time updates to C-suite executives, risk committees, and external regulators during critical incidents translating complex technical issues into concise, business-relevant impacts for non-technical stakeholders.
• Lead post-incident reviews, ensuring transparency, accountability, and actionable insights for process improvement and acting as a trusted advisor to senior leadership, shaping enterprise-wide resilience strategies.
  
  

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 15+ years of IT operations, SRE, or technology risk management experience, with at least 5 years leading major incident response in the financial sector
• Deep expertise in core banking platforms, trading systems, payment networks, and financial transaction processing
• Extensive experience with various architectural domains such as application, data, infrastructure, security and integration
• Proven ability to lead high-pressure crisis situations with executive presence and strategic decision-making.
• Experience working with incident management platforms (ServiceNow, PagerDuty, Splunk, or equivalent)
• Excellent communication skill, able to influence senior executives, regulatory bodies, and technical teams
• Strong portfolio management and relationship management skills
• Sophisticated analytical skills with proven ability to solve complex technical and business problems
• Strategic thinker able to drive and influence positive outcomes across complex and diverse technology ecosystem
  
  

Preferred Qualifications

• Strong understanding of regulatory frameworks (e.g., FFIEC, SOX, PCI-DSS) and enterprise risk management principles
• Strong understanding of ITIL, SRE principles, and disaster recovery frameworks
• Certifications such as ITIL, PMP, CISSP, AWS/Azure, or FRM (Financial Risk Manager) are a plus
  
  

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Insurance

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