Technology Lead Business Analyst, VP

Citibank; Jacksonville (FL); On-site; USD 103,000 - 156,000; Full time

Job summary

A leading financial institution is seeking a Technology Lead Business Analyst in Jacksonville, Florida. This senior-level role involves liaising between business users and technologists to enhance business performance. The ideal candidate will have extensive experience in business analysis, manage complex applications, and contribute to strategic initiatives. The position offers a competitive salary and comprehensive benefits.

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off

Qualifications

• 6-10 years of experience in business analysis or systems analysis.
• Demonstrated expertise in presenting and using planning tools.

Responsibilities

• Develop creative technical solutions to meet business needs.
• Manage multiple work streams and applications across geographies.
• Supervise day-to-day staff management issues.

Skills

Analytical Skills

Diplomatic Skills

Education

Bachelor's degree

Master's degree

Job description

The Technology Lead Business Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Develop creative technical solutions to meet business needs and manage complex, high volume applications in partnership with business partners and stakeholders
• Manage multiple work stream and applications across geographies for Credit Initiation and Onboarding
• Contribute to formulation of strategies/processes for Product Road map, Development and Governance and contribute to defining standards and new automation initiatives
• Develop communication to guide, influence and convince others, including colleagues in other areas and external customers
• Provide advice and counsel related to the technology or operations of the business and filter, prioritize and validate potentially complex material from multiple sources
• Supervise day-to-day staff management issues, including resource management, work allocation, mentoring of onsite and offsite resources and other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience in business analysis or systems analysis
• Demonstrated expertise in presenting and using planning tools
• Proven diplomatic and analytical skills
• Proven ability to manage complex and variable issues with substantial potential impact by weighing various action plans and balancing potentially conflicting needs

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

May 30, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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