Technology: Instructional Technology Support

Westchester Community College; New York (NY); On-site; USD 17,000 - 24,000; Full time

Job summary

Westchester Community College seeks an Instructional Technology Support Intern for the Center for Learning Resources. The role runs semester-long at Valhalla Campus, with duties ranging from tech support and user training to cataloging and event assistance.

Responsibilities include assisting with classroom A/V setups, circulation tasks, and library programs. Minimum GPA 2.5, 24 earned credits, and enrollment in CS/CIS required; 8 hours weekly for 120 hours total.

Qualifications

• GPA 2.5 or better, student in good standing.
• 24 hours of earned credits at time of internship.
• Approval of Curriculum Chair or other Faculty in Major.
• Ability to work 8 hours a week/120 hours over the semester in the internship.
• Must be enrolled at SUNY WCC in an industry related degree program (e.g., CS or CIS).
• Proficiency with Microsoft Office 365.
• Strong communication, writing, organizational and presentation skills; able to work independently.
• Experience with equipment including projectors, handheld scanners, and interactive displays.
• Proficiency in PC, Apple Desktops, networked A/V equipment.
• Course requirements may include CIS 110, CIS 140 or COMSC 106, COMSC 134 & ART 129.

Responsibilities

• Technical support for end-users for hardware, software, peripherals, via phone, chat, email, or in-person.
• Provide end-user training for classroom technology including projection, audio systems, displays, and interactive devices.
• Responds to user calls regarding audio/visual equipment issues in classrooms.
• Prepare and maintain classroom equipment for instructional purposes.
• Perform general clerical duties such as filing, scanning, copying, or preparing promotional materials.
• Provide front-line customer service by assisting patrons with locating materials, using library technology, and answering general inquiries.
• Support circulation functions, including checking items in/out, shelving materials, and organizing collections.
• Contribute to cataloging, metadata entry, and collection maintenance projects.
• Assist with library programs and events (e.g., book displays, workshops, outreach activities).

Skills

Communication skills

Writing skills

Organizational skills

Independent work

Education

Enrollment in CS or CIS degree program

24 earned credits

GPA 2.5 or better

Tools

Microsoft Office 365

Projectors/AV equipment

Job description

Location: SUNY Westchester Community College (WCC), Valhalla Campus

TITLE OF POSITION

Instructional Technology Support Intern

DEPARTMENT/DIVISION

Center for Learning Resources

HIRING MANAGER

Gerrano (Jerry) Maselli

DURATION

Semester long, 15 weeks

LOCATION

SUNY Westchester Community College (WCC), Valhalla Campus

PAY

Westchester Minimum Wage for up to 120 hours

RESPONSIBILITIES

The Instructional Technology Support Intern is responsible for the following duties:

• Technical support for end-users for hardware, software, peripherals, via phone, chat, email, or in-person.
• Provide end-user training for classroom technology that include projection, audio systems, flat panel displays, and interactive devices.
• Responds to user calls regarding audio/visual equipment issues in classrooms.
• Responsible for the preparation and maintenance of classroom equipment for instructional purposes.
• Perform general clerical duties such as filing, scanning, copying, or preparing promotional materials.
• Provide front-line customer service by assisting patrons with locating materials, using library technology, and answering general inquiries.
• Support circulation functions, including checking items in/out, shelving materials, and organizing collections.
• Contribute to cataloging, metadata entry, and collection maintenance projects.
• Assist with library programs and events (e.g., book displays, workshops, outreach activities).

QUALIFICATIONS

• GPA: 2.5 or better, student in good standing
• 24 hours of earned credits at time of internship
• Approval of Curriculum Chair or other Faculty in Major
• Ability to work 8 hours a week/120 hours over the semester in the internship
• Must be enrolled at SUNY WCC in an industry related degree program (e.g., CS or CIS).
• The successful candidate must be proficient and have a working knowledge of Microsoft Office 365.
• Strong communication, writing, organizational and presentation skills are required. The candidate must also be able to work independently.
• Experience with various equipment that include but not limited to projectors, handheld scanners, and interactive displays.
• Proficiency in all the following: PC’s, Apple Desktops, networked audio/visual equipment.
• Course requirements may include either CIS 110, CIS 140 or COMSC 106, COMSC 134 & ART 129.

Pay: Westchester County Minimum Hourly Wage for up to 120 Hours.