Technology Installation Field Technician

Empire Southwest; Mesa (AZ); On-site; USD 52,000 - 74,000; Full time

Job summary

Empire Southwest in Mesa, AZ, is seeking a Telemetry Technician to install, troubleshoot, and repair telematics devices and components. You will perform software updates, communicate with clients, and maintain service records while traveling to various sites, including construction and mining locations.

The role requires attentive electrical knowledge, GPS device understanding, and the ability to work evenings or weekends as needed, with a focus on safety and professional presentation.

Qualifications

• Proven ability to install and troubleshoot telematics hardware and software.
• Experience reading electrical schematics and wiring diagrams.
• Must understand GPS data and device integration.

Responsibilities

• Install, troubleshoot, and repair telematics devices and components.
• Perform hardware and software updates as necessary.
• Travel to client locations, including construction/mining sites.
• Prepare detailed service reports and submit to billing.
• Maintain company vehicle and equipment and uphold professional image.
• Work evenings/weekends as needed and ensure safety compliance.
• Coordinate with managers and teammates to discuss scope and progress.

Skills

Telematics install

Electrical troubleshooting

GPS data

MS Office

English communication

Driver's license

Overnight travel

Safety compliance

Education

High school diploma or GED

MSHA certification

Current Driver’s license

Job description

JOB SUMMARY:

Install, troubleshoot, and repair telematics devices and components. Perform software updates and basic troubleshooting. Communicate regularly with internal and external clients regarding the status of scheduled installations, repairs and hardware/software updates.

ESSENTIAL FUNCTIONS:

• Install, trouble shoot, and repair telematics devices. Perform hardware and software updates as necessary.


• Perform basic trouble shooting of digital and analog electronic components, electrical wiring and related mechanical systems.


• Travel to client locations which may include construction, mining and landfill sites.


• Prepare detailed service reports and submit to billing department in a timely manner.


• Maintain company vehicle and equipment in optimal condition. Uphold professional image that reflects positively on the company.


• Travel out of town for days at a time and work evenings and/or weekends as necessary.


• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.

ADDITIONAL RESPONSIBILITIES:

• Own and maintain required personal tools.


• Learn and utilize company business systems for research, placing orders, and tracking job related activities.


• Assist Technicians II and III with grade control installations as needed.


• Follow standard operating procedures.


• Perform preventative maintenance duties as needed.


• Schedule own work for maximum efficiency and effectiveness in service planner’s absence.


• Develop client relations that enhance and inspire trust in the company brand.


• Maintain open communications with manager and peers. Communicate with proper individuals to clarify instructions, solve technical related issues, or discuss scope and progress of job.


• Work within and promote corporate values.

KNOWLEDGE SKILLS AND ABILITIES:

• Strong computer and phone skills to send emails/texts; use Microsoft Office applications; and access and search the internet.


• Ability to utilize a laptop computer to access and maintain work order system, email, order parts, perform software updates, and locate installation and repair data, complete registry editing.


• Ability to learn how to read and interpret electrical system diagrams in order to perform installations and repairs.


• Ability to understand analog and digital sensors and their application and utilization to augment GPS data.


• Ability to learn how to troubleshoot electrical wiring on heavy equipment.


• Ability to understand a multi-meter and to test for voltage, current, and continuity.


• Ability to learn functionality and application of GPS and telematics devices.


• Basic mechanical skills and knowledge; fabrication practices; and ability to use hand and portable power tools


• Adequate communication skills to schedule and explain repairs, maintenance, and updates to clients.


• Ability to work in a collaborative, team oriented manner.


• Ability to travel to remote locations, stay overnight, as well as work weekends and after hours.


• Ability to make decisions and work independently.


• Must have acceptable attendance to meet all company standards and requirements.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).


• Experience with common automotive systems and equipment preferred.


• Ability to achieve MSHA certification.


• Current Driver’s license.


• Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands and fingers, and talk and hear.


• The employee is frequently required to sit, stand, walk, reach with hands and arms, climb or balance, squat or kneel, and crouch or crawl, drive for long periods of time.


• The employee must be able to lift and/or move up to 50 pounds.


• Specific vision abilities required by this job include close vision, peripheral, depth perception and distance.


• This position is designated as a \"Safety-Sensitive Position\". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly exposed to risk of electrical shock.


• The employee is frequently exposed to moving mechanical parts, high precarious places, extreme cold, and extreme heat and outside weather conditions.


• The employee is occasionally exposed to wet and/or humid conditions and taste or smell.


• The noise level in the work environment is usually loud.


• Machinery and tool operation requires the use of safety equipment to include but not limited to: eye safety glasses and hearing protectors.