Technology Incident Response Lead

Outcome Logix ( A Tech 50 Finalist company 2025 and 2022, by Pittsburgh Technology Council ); United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Outcome Logix is seeking an IT Incident Manager to lead cross‑functional teams in resolving technology events affecting enterprise systems. This role combines proactive incident detection, rapid troubleshooting, and decisive communication with technical and business stakeholders.

You will steer incident recovery across disciplines, run crisis calls, drive post‑mortems, and ensure on‑call coverage. The ideal candidate has ITIL familiarity, 3+ years leading technical initiatives, and a track

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading technical projects or incidents.
• Experience with distributed systems, networks, and mainframes.
• Familiarity with ITIL and incident management principles.
• Certifications in ITIL or incident management preferred.

Responsibilities

• Identify and assess critical incidents and outages.
• Investigate potential technology incidents when detected.
• Lead incident recovery across cross-functional teams.
• Coordinate crisis calls and engage resources.
• Provide timely communications to stakeholders.
• Escalate issues and track progress during remediation.
• Lead post-mortems and document timelines.
• Support continuous improvement for system stability.

Skills

Incident management

Cross-functional leadership

Communication

Vendor coordination

Analytical thinking

Education

Bachelor’s degree (related field)

Tools

ITIL processes

Incident management tools

Job description

Outcome Logix is seeking an IT Incident Manager to lead cross‑functional teams in resolving technology events affecting enterprise systems. This role combines proactive incident detection, rapid troubleshooting, and decisive communication with technical and business stakeholders.

You will steer incident recovery across disciplines, run crisis calls, drive post‑mortems, and ensure on‑call coverage. The ideal candidate has ITIL familiarity, 3+ years leading technical initiatives, and a track