Technology Field Services Technician

Regions Financial Corporation; Hoover, Northern (AL, KY); Hybrid; USD 52,000 - 64,000; Full time

Job summary

Regions Financial Corporation is hiring an onsite Technology Field Services Technician in Hoover, AL to configure, install, troubleshoot, and maintain computer systems, printers, and networks for all associates. The role requires lifting up to 50 pounds, a valid driver's license, and 6 years of relevant experience.

Expect troubleshooting, warranty coordination, and clear ticket documentation in a dynamic environment.

Qualifications

• High School Diploma or GED.
• Six (6) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operating systems.
• Ability to image/deploy, repair, or support apps in the Mac Environment.
• Ability to lift or move items up to 50 pounds.
• A valid driver's license.
• A+ Certification preferred.

Responsibilities

• Installs computer hardware, software, printers, scanners, and other end user peripherals.
• Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment.
• Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues.
• Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling.
• Records, updates, and documents tickets in IT ticketing systems.
• Coordinates technology issues related to facility renovations, new construction, and associate moves.
• Coordinates computer hardware and software purchases and determines requirements.
• Maintains accurate inventory of computer assets throughout the lifecycle and disposal.
• Provides training and technical assistance to users.
• Supports Facilities and Business Unit projects.
• Offers guidance to junior technicians and promotes continuous improvement.
• Travels as necessary.
• Ensures compliance with risk management and cybersecurity practices.

Skills

Interpersonal communication

Customer service

Troubleshooting

Hardware maintenance

LAN/WAN knowledge

Printer installation

Mac imaging/deploy

VoIP knowledge

PBX knowledge

Education

High School Diploma or GED

Tools

Mac imaging tools

VoIP knowledge

PBX knowledge

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Technology Field Services Technician is responsible for the configuration, installation, troubleshooting, repair, and maintenance of computer systems, peripherals, printers, networks, and telecommunications systems used to support all associates.

Primary Responsibilities

• Installs computer hardware, software, printers, scanners, and other end user peripherals
• Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment
• Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
• Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling
• Records, updates, and documents tickets in Information Technology ticketing systems
• Coordinates the technology issues related to facility renovations, new construction, and associate moves
• Coordinates computer hardware and software purchases, including determining customer requirements and specifications
• Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal
• Provides training and technical assistance to users
• Supports Facilities and Business Unit projects
• Offers advice and guidance to junior technicians, assisting in the development of necessary skills and promotion of continuous improvement initiatives
• Performs other job-related duties and responsibilities as needed
• Travels as necessary
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Six (6) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems
• Ability to image/deploy, repair, or support apps in the Mac Environment
• Ability to lift or move items up to 50 pounds
• A valid driver's license

Preferences

• A+ Certification
• Some college level courses plus technical training
• Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Advanced experience in computer maintenance, diagnostics, troubleshooting, and problem resolution
• Advanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
• Advanced knowledge of physical server environments, network folder access, and drive mappings
• Excellent interpersonal and communication skills
• Outstanding customer service
• Proficient in printer installation, configuration, component functions, driver installation, maintenance and repairs
• Thorough understanding of LAN/WAN network hardware, implementation, and support

This role is intended to be onsite at the Riverchase Operations Center in Hoover, Alabama.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$58,000.00 USD

50th Percentile:

$72,850.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.