Technology Field Services Technician

Regions Bank

Birmingham (AL)

On-site

USD 58,000 - 73,000

Full time

2 days ago

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Job summary

Regions Bank is seeking a Technology Field Services Technician to install, troubleshoot, and maintain computer systems, networks, and peripherals to support all associates. Onsite at the Riverchase Operations Center in Hoover, Alabama, this role requires strong hardware/software skills, network knowledge, and hands-on troubleshooting across IT environments.

You will record tickets, assist with facility moves, manage purchases and inventory, and provide training while adhering to security and

Qualifications

High School Diploma or GED.
Six years' experience with computers, printers, peripherals, network hardware, software, firmware, and OS.
Ability to image/deploy, repair, or support apps in the Mac environment.
Ability to lift/move items up to 50 pounds.
Valid driver's license.

Responsibilities

Installs computer hardware, software, printers, scanners, and other end-user peripherals.
Diagnoses and remediates hardware and software issues in the computing environment.
Coordinates warranty repairs, replacements, and returns with manufacturers.
Supports core network infrastructure: switches, routers, patch panels, cabling.
Records and documents tickets in IT ticketing systems.
Coordinates technology-related facility renovations and moves.
Manages computer hardware/software purchases and inventory.
Provides training and technical assistance to users.
Supports Facilities and Business Unit projects.
Guides junior technicians and promotes continuous improvement.
Travels as necessary.
Ensures cybersecurity practices and risk-management compliance.

Skills

Customer service

Interpersonal skills

Troubleshooting

Printer installation

LAN/WAN networking

Documentation

Mentoring

Education

High School Diploma or GED

A+ Certification

Some college courses + technical training

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

At Regions, the Technology Field Services Technician is responsible for the configuration, installation, troubleshooting, repair, and maintenance of computer systems, peripherals, printers, networks, and telecommunications systems used to support all associates.

Primary Responsibilities

Installs computer hardware, software, printers, scanners, and other end user peripherals
Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment
Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling
Records, updates, and documents tickets in Information Technology ticketing systems
Coordinates the technology issues related to facility renovations, new construction, and associate moves
Coordinates computer hardware and software purchases, including determining customer requirements and specifications
Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal
Provides training and technical assistance to users
Supports Facilities and Business Unit projects
Offers advice and guidance to junior technicians, assisting in the development of necessary skills and promotion of continuous improvement initiatives
Performs other job-related duties and responsibilities as needed
Travels as necessary
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED
Six (6) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems
Ability to image/deploy, repair, or support apps in the Mac Environment
Ability to lift or move items up to 50 pounds
A valid driver's license

Preferences

A+ Certification
Some college level courses plus technical training
Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling

Skills and Competencies

Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Advanced experience in computer maintenance, diagnostics, troubleshooting, and problem resolution
Advanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
Advanced knowledge of physical server environments, network folder access, and drive mappings
Excellent interpersonal and communication skills
Outstanding customer service
Proficient in printer installation, configuration, component functions, driver installation, maintenance and repairs
Thorough understanding of LAN/WAN network hardware, implementation, and support

This role is intended to be onsite at the Riverchase Operations Center in Hoover, Alabama.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum

Job Range Target: $58,000.00 USD

Median

$72,850.00 USD

Incentive Pay Plans

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.