Technology Field Service Technician

Warren Equipment Company; Texas; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Warren Equipment Company is seeking a Technology Field Service Technician to repair, service and support 2D and 3D heavy construction machine control and guidance systems, paving systems, site positioning and asset management / mobile GPS technologies.

The role requires field installations, troubleshooting and repairs, bench testing and calibration, travel up to 10%, and close collaboration with SITECH Texoma and Trimble representatives to ensure high-quality service and customer satisfaction.

Qualifications

• Two-year degree or equivalent in electronics or related tech field.
• 2+ years' experience with mechanical, hydraulic and/or electrical systems on heavy construction equipment.
• Technical/mechanical aptitude with an eye for detail.
• Self-motivated, customer-focused attitude.
• Excellent written and verbal communication with customers and coworkers.
• Computer literacy and ability to learn new software.

Responsibilities

• Become factory-trained on equipment and processes to provide superior service to SITECH Texoma customers.
• Provide field installation, troubleshooting, repairs and training in the field.
• Perform bench diagnostics, testing, calibration and firmware upgrades per procedures.
• Collaborate with SITECH Texoma management, sales teams, and Trimble reps for service and support.
• Provide timely follow-up and keep projects current to minimize backlog.
• Support warranty, on-site customer demonstrations, and related activities.

Skills

Mechanical systems

Hydraulics

Electrical systems

Communication

Computer literacy

Education

Two-year electronics/tech degree

Job description

Description

The Technology Field Service Technician is responsible for the repair, service and support of 2D and 3D heavy construction machine control & guidance systems, paving systems, site positioning and asset management / mobile GPS technologies, components and related software.

TEAM UP WITH US!

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO:

• Become factory-trained on equipment and processes to provide superior technical service and support to SITECH Texoma customers.
• Provide field installation, system troubleshooting and repairs and training support for customers in the field.
• Proficiency in welding, cutting and general metal fabrication is a must.
• Perform bench technician work (testing, diagnostics, repair, calibration, firmware upgrading), following standard procedures to provide high-quality service in line with customer expectations and company service and revenue goals.
• Work with SITECH Texoma management, sales personnel, sales engineers, and Trimble representatives as warranted for purposes of service, troubleshooting and support.
• Provide timely follow-up and resolution, and remain current on open projects to keep work backlog to a minimum.
• Support other key operational areas and activities within SITECH Texoma, including but are not limited to warranty, on-site customer demonstrations.
• Manage required service and support-related information, forms and paperwork as directed by management and/or in accordance with company policies and procedures.

WHAT YOU'LL NEED:

• Two-year degree or in electronics or similar technology-related field of study is desired.
• 2 + years' experience with mechanical, hydraulics and/or electrical systems on heavy construction equipment.
• Technical / mechanical aptitude with an eye for detail.
• Self-motivated, helpful attitude.
• Excellent communication skills - written and verbal - for interactions with customers and other employees.
• Computer literacy and aptitude for learning new software.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don't you want to work with awesome people?

IMPORTANT INFORMATION:

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Required travel up to 10%.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.