IT Technician

American Bank & Trust - South Dakota; Sioux Falls (SD); On-site; USD 52,000 - 78,000; Full time

Job summary

American Bank & Trust - South Dakota is seeking an IT Technician to implement, operate, maintain, and support employee and customer-facing software and systems. The role involves planning system imaging, patching, hardware/software deployments, and data backups, with on-call after hours for end users and systems.

Qualifications include a Bachelor's degree in IT or related field (preferred) and about 2 years of IT experience; certifications are a plus.

Qualifications

• Bachelor’s degree in information technology preferred, or equivalent combination of education and experience.
• 2 years of IT experience preferred.
• Industry certifications a plus; strong communication and problem-solving skills.
• Experience with Fiserv Precision is a plus.

Responsibilities

• Implement, operate, maintain, and support employee and customer-facing software and systems.
• Plan and support system imaging, patching, and hardware/software implementations.
• Perform data backups and manage support calls efficiently.
• Identify process efficiencies and improve IT operational processes.
• Create, update, and maintain IT work procedures.
• Participate in after-hours on-call rotation for end users and systems.
• Resolve help desk tickets (AD lockouts, PC issues, software issues, peripheral hardware, Fiserv issues).
• Work within IT teams on incident response and business continuity.

Skills

Communication skills

Problem solving

Time management

Organizational skills

Education

Bachelor’s degree in information technology or related field

Tools

FISERV Precision

Job description

POSITION SUMMARY

Under the general direction of the Technology Support Director, the IT Technician is responsible for the implementation, operation, maintenance, and support of employee and customer facing software, solutions, and associated systems.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES: (95%)

• Responsible for the implementation, maintenance, troubleshooting and support of peripheral systems, and applications.
• Responsible for planning and supporting:
  • System Imaging.
  • System Patching
  • Implementation of new hardware and software.
  • Data backups.
  • Taking and efficiently managing support calls.
• Assist in the identification and development of process efficiencies to streamline daily end user tasks, third party integrations, and I.T. Operational processes.
• Create, update, review and maintain work procedures.
• Participate in the I.T. On Call Rotation for afterhours support of end users and systems
• Resolve help desk tickets including but not limited to:
  • Active Directory account lock outs/issues
  • PC issues
  • Software issues
  • Peripheral hardware installation/issues
  • Fiserv application related issues
  • Other tech support issues

SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: (5%)

• Participates in professional associations, attends industry-related conventions/conferences, reads pertinent publications.
• Represents Bank at various civic and community events.
• Other duties as may be assigned.

TEAM/COMMITTEE ASSIGNMENTS

• Information Technology Team
• Incident Response Team
• Business Continuity Team

ROLE QUALIFICATIONS

Education

• Bachelor’s degree in information technology preferred, or equivalent combination of education and

experience in IT related field.

Industry related certifications a plus.

Experience

• 2 years of experience preferred.
• Experience with Fiserv Precision a plus.

Other Skills And Abilities

• Strong communication skills both verbal and written.
• Effective problem solving and decision-making skills.
• Time management and organizational skills.

PERFORMANCE MEASURES

• Meets or exceeds annual goals as pre-established by the CIO that are aligned with the strategic plan.
• Compliance with regulatory requirements

WORKING CONDITIONS

Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work will be needed to meet the needs of customers and employees. Out-of-town and overnight business travel will be required. Work on some Saturdays will be required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required.

GENERAL NOTICE

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.