Technology Executive

Jobtailor

Columbus (OH)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Abacus is seeking a senior client strategy consultant to collaborate with healthcare clients, understand their objectives, and translate them into actionable strategic initiatives.

You will advise on technology trends, align initiatives with budgets and resources, streamline business processes, monitor outcomes, and strengthen relationships across sales, services and client success to drive measurable ROI.

Qualifications

Bachelor's degree in information technology or related field preferred.
MSP experience strongly desired
ConnectWise experience preferred
PMP certification preferred
5+ years in an IT business related role working with C-Level and IT Management.
Complete CHPSE Certification preferred

Responsibilities

Collaborate with healthcare clients to understand their strategic objectives and challenges.
Formulate and communicate strategic goals and initiatives to address client needs.
Advise clients on technology trends and solutions that align with their business objectives.
Work closely with clients to align transformational initiatives with budgetary constraints and resource allocations.
Lead efforts to rework and streamline business processes to enhance efficiency and effectiveness.
Stay current on industry trends, regulations, and best practices related to healthcare technology.
Provide recommendations for potential new hardware/software stack opportunities based on identified trends and client needs.
Strong relationship builder with effective verbal and written communication skills with the ability to collaborate within the internal Abacus team and maintain a productive rapport with clients.
Build, foster, maintain and fortify strong, positive relationships with all participants in the client review process and ongoing meetings.

Job description

Collaborate with healthcare clients to understand their strategic objectives and challenges.
Formulate and communicate strategic goals and initiatives to address client needs.
Advise clients on technology trends and solutions that align with their business objectives.
Work closely with clients to align transformational initiatives with budgetary constraints and resource allocations.
Lead efforts to rework and streamline business processes to enhance efficiency and effectiveness.
Stay current on industry trends, regulations, and best practices related to healthcare technology.
Work in support of Solution Design, Client Success and Sales Teams.
Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client’s long-term business success.
Monitor and evaluate the effectiveness of technology solutions, making adjustments as needed to ensure alignment with business goals.
Ensure appropriate client stack adoption.
Ensure healthy gross margin of clients by analyzing service tickets and types and identify opportunities for service delivery efficiency improvements.
Provide recommendations for potential new hardware/software stack opportunities based on identified trends and client needs.
Strong relationship builder with effective verbal and written communication skills with the ability to collaborate within the internal Abacus team and maintain a productive rapport with clients.
Work to add additional value to the Abacus relationship as a whole.
Evaluate with the client their full scope of IT needs including other 3rd party relationships to help ensure they have good partners and good pricing. Try to find cost savings in other vendors applications.
Help assist the client with making technical decisions outside of the Abacus services and help negotiate pricing.
Qualifies potential matches for Abacus Managed and Professional Services; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; Presents solutions that meet customer objectives; Manages and documents Quarterly (or as needed based on client) Business Review process.
Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client’s long-term business success.
Client Service: Maintains calm, pleasant, respectful attitude, displays empathy and courtesy; Resolves difficult or emotional situations; Delivers promptly on commitments; Takes responsibility for resolving customer issues; Submits client feedback to improve service.
Identifies at-risk client relationships and leads the team to correcting any identified issues.
Sets and manage potential clients’ expectations, and convincingly oversee the delivery of comprehensive proposals that provide ROI and to show payback justification.
Ensures that clients are so satisfied that they readily agree to be strong, positive references for future clients. Proactively develop client testimonials.
Build, foster, maintain and fortify strong, positive relationships with all participants in the client review process and ongoing meetings.
Build, foster, maintain and fortify strong, positive relationships with all participants during all phases of new and ongoing projects to ensure client satisfaction.
Ensure overall coordination during multiple project implementations. Oversee the construction and execution of detailed client approved project plans.
Obtain and maintain CHPSE certification.
Where appropriate, serve as communication interface between the client, the sales team, services teams, and any others involved.
Works with Service Delivery Leadership and Client Success Managers to compile effective QBR reviews and applies judgement and industry knowledge to prioritize recommendations.
Continuous evaluation and improvements executed against Abacus proven processes.
When appropriate, attend relevant vendor, industry, and client events.

Requirements

Bachelor's degree in information technology or related field is preferred.
MSP specific experience strongly desired
ConnectWise experience is preferred
Project Management (PMP) certification is preferred
5+ years in an IT Business related role working with C-Level and IT Management.
Complete HIPAA Privacy Security Expert Certification (CHPSE) is preferred.

Core Competencies

Demonstrates expertise in strategic planning and client relationship management within the healthcare technology sector, ensuring alignment of technology solutions with business objectives while maintaining a focus on efficiency and client satisfaction. Proficient in evaluating IT needs and providing actionable recommendations to enhance service delivery and client success.

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