Technology Engineering Associate Director, Observability and Event Management

AbbVie; North Chicago (IL); On-site; USD 180,000 - 250,000; Full time

Job summary

AbbVie seeks an Associate Director of Observability and Event Management to lead the enterprise monitoring strategy, telemetry platforms, and the automation-first approach. You will guide logs, metrics, traces, and events across services, driving resilience and proactive remediation.

You will mentor engineers, align priorities with business goals, and partner with cloud and platform teams to embed observability into new and existing infrastructure.

Qualifications

• Bachelor’s degree with 9+ years of experience or master’s with 8 years or PhD with 4 years.
• Deep expertise in observability platforms and telemetry standards.
• Hands-on experience with OpenTelemetry, distributed tracing, and telemetry pipelines.
• Experience with ITIL Event Management, Incident Management and Operations Control.
• Ability to translate telemetry into actionable insights for engineering and leadership.
• Excellent communication bridging technical and business audiences.
• Capacity to manage competing priorities in a fast-paced environment.
• Understanding of customer needs and translating them into roadmaps.
• Ability to align team work to enterprise technology priorities.

Responsibilities

• Own the observability strategy across logs, metrics, traces, events, and digital experience monitoring.
• Lead engineering of telemetry pipelines and AIOps enhancements to reduce toil.
• Drive event management lifecycle including detection, enrichment, noise reduction, and automated response.
• Partner with architects and platform teams to embed observability into services and infra.
• Lead tool selection, roadmap, and vendor management for observability platforms.
• Mentor engineers and align team execution to enterprise technology priorities.

Skills

Observability strategy

OpenTelemetry

AIOps

Event Management

Incident Management

Communication skills

Decision making

Customer focus

Stakeholder management

Education

Bachelor’s Degree in IT/CS/Business Administration

Master’s Degree

PhD

Tools

Datadog

Dynatrace

Grafana

SolarWinds

OpenTelemetry

Job description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Associate Director will serve as the technical authority for Observability and Event Management. Lead the technology strategy, engineering, and operational excellence of the enterprise’s monitoring, telemetry, and event lifecycle capabilities. This role ensures our platforms, applications, and infrastructure are measurable, predictable, and resilient – enabling proactive detection, automated remediation, and data-driven engineering decisions.

Responsibilities

• Own the observability strategy across logs, metrics, traces, events, and digital experience monitoring.
• Position observability as an enterprise service with clear service definitions, support models, standards, and adoption expectations.
• Influence the architecture and lead the engineering portion of modern telemetry pipelines: OpenTelemetry, distribution tracing, log aggregation, and metrics platforms.
• Lead the technology portion for Event Management, including event detection, correlation, enrichment, noise reduction, and automated response.
• Support and implement AIOps capabilities to improve signal-to-noise ratio, reduce toil, and accelerate root-cause identification.
• Drive automation-first approaches for alerting, remediation, and event routing.
• Partner with architects, platform, and cloud engineering teams, to ensure observability and monitoring coverage are embedded into new and existing services, applications, infrastructure, and platforms.
• Lead tool selection, roadmap, and vendor management for observability and event platforms.
• Lead and develop a team responsible for enterprise observability services, including coaching, performance management, prioritization of team capacity, skills development, and alignment of team execution to enterprise technology priorities.
• Mentor engineers and influence engineering culture towards proactive reliability and data-driven operations.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or Business Administration with 9 years’ experience OR Master’s Degree with 8 years’ experience OR PhD with 4 years’ experience
• Deep expertise in observability/monitoring platforms: Datadog, Dynatrace, Grafana, or SolarWinds
• Strong understanding of OpenTelemetry, distributed tracing, and telemetry standards
• Hands-on experience with event correlation, AIOps and automation frameworks
• Demonstrated proficiency of ITIL Event Management, Incident Management and Operations Control
• Proven ability to translate telemetry into insights for engineering and leadership
• Exceptional communication and interpersonal skills with the ability to bridge the gap between technical and business audiences
• Capacity to make well-informed and timely decisions in a fast-paced environment
• Thorough understanding of customer needs and the ability to translate them into roadmap product/service offerings
• Demonstrated ability to manage competing priorities and needs from various stakeholders

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law.

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

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