Technology Delivery Leader 3

3452 Rightpoint Consulting, LLC; Chicago (IL); Remote; USD 100,000 - 125,000; Full time

Job summary

Genpact Ltd. is seeking a Technology Delivery Leader to drive AI-powered technology delivery across a global client base. You will lead end-to-end projects, ensuring satisfaction and measurable outcomes while coordinating with account teams and executives.

You will oversee P&L, cloud initiatives, and cross-functional teams (20–30+). The role emphasizes rapid, transparent delivery and proactive client engagement in a fast-moving, innovation-driven environment.

Qualifications

• Agentic AI and cloud strategy experience.
• Strong program/project management with SAFe.
• Proven leadership in delivery management and stakeholder alignment.

Responsibilities

• Lead technology delivery across geographically dispersed client relationships to deliver projects on time.
• Maintain end-to-end accountability for customer satisfaction and delivery excellence.
• Identify opportunities and propose proactive improvements for faster value realization.
• Understand demand pipeline and align resources with clients and account teams.
• Oversee financial management and optimize delivery processes.
• Manage cloud strategy and oversee deployment of cloud infrastructure with a team.

Skills

Agentic AI

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Modernizing Operations

People Leadership

Personal Effectiveness

Project Management

Risk Management

Scaled Agile Framework SAFe

Storytelling Language English

English Proficiency

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Masters - Business Administration

Masters - Business Analytics

Certifications Certified Cloud Security Professional - Udemy

Job description

Technology Delivery Leader

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry‑first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large‑scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast‑moving, innovation‑driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Handle mining and client relationship geographically dispersed to deliver technology projects on time
• Maintain end‑to‑end accountability for customer satisfaction and overall delivery excellence
• Deliver customer satisfaction and overall excellence by identifying opportunities (or issues) and assist with speedy resolution and proactive proposals
• Understand the pipeline of demand and work with clients, account teams, CEOs and GPAC to ensure an appropriate supply of resources and proposals
• Responsible for financial management and reporting and optimizing processes
• Contribute to the wider goals of IT Services
• Juggling multiple and conflicting priorities in a timely and sensitive way, with full transparency
• Manage complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization
• Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams. This will be critical to reaching Genpact strategic objectives for FY21 and beyond.
• Contract management and execution with 3rd parties
• RFP solutioning
• Manage the execution, monitoring, and controlling of each workstream using the Agile methodology of software development. This includes managing:
  • Planned and unplanned changes, risks, and issues to ensure rapid delivery and greater predictability
• Internal and external stakeholder involvement to keep them apprised of progress and address their needs
• Experience in technology and implementation – delivering with a team of close to 20 to 30
• P&L management
• Develop and implement a comprehensive cloud computing strategy; Manage and oversee the deployment of cloud infrastructure and services; Ensure compliance with security standards and best practices for cloud environments; Lead a team of cloud engineers and architects to execute projects and initiatives; Evaluate new cloud technologies and make recommendations for adoption; Collaborate with key stakeholders to align cloud initiatives with business goals; Monitor cloud performance and optimize resources for cost‑efficiency; Provide guidance and support to teams on cloud‑related issues and projects.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics
• Certifications Certified Cloud Security Professional - Udemy

Required Skills

• Agentic AI
• Agile Methodology
• Change Management
• Client Relations
• Collaboration Tools
• Design Thinking
• Executive Presence
• Inclusion
• Modernizing Operations
• People Leadership
• Personal Effectiveness
• Project Management
• Risk Management
• Scaled Agile Framework (SAFe)
• Storytelling Language English (Required)
• Language Proficiency - English (OVERALL - Advanced - C1)

Job Location & Work Arrangement

Additional Job Location - Job Type Regular Master Skill List - Technology Delivery Management Remote Type - Remote Work Shift - Day Job (United States of America)

Compensation

The approximate annual base compensation range for this position is: 100,000 to 125,000 USD

Los Angeles California-based candidates are not eligible for this role

Why join Genpact?

• Lead AI‑powered transformation – Drive innovation and solve real‑world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We’re an agentic and advanced technology solutions company that runs mission‑critical operations for the world’s leading companies, while building and deploying the agentic products and technology that power those operations.

Our teams bring deep expertise to shape what AI can do and change how businesses actually run.

Join us to build the career you want — and be on it because you'll be in it.

At Genpact, your expertise grows because you're inside the work.

Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world’s leading companies operate.

There's a lot to learn here, and room to grow.